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Grulf
What's DOS?
Posts: 1
Registered: ‎08-05-2019
Location: NO
Views: 419
Message 1 of 2

Internal storage not recognized

Hi! After I got my phone back from a repair (battery changed and phone reset) I get a error that my SD card is not compatible and needs to be configured (and formatted) as a internal storage device. The SD card was already configured (and formatted) s a internal storage device and removed before the phone was sent for repair. Any ideas on how to make the phone recognize the SD card as an existing internal storage unit? 

 

Thanks

Senior MotoAgent
Senior MotoAgent
Posts: 5,907
Registered: ‎12-04-2017
Location: IN
Views: 338
Message 2 of 2

Re: Internal storage not recognized


@Grulf wrote:

Hi! After I got my phone back from a repair (battery changed and phone reset) I get a error that my SD card is not compatible and needs to be configured (and formatted) as a internal storage device. The SD card was already configured (and formatted) s a internal storage device and removed before the phone was sent for repair. Any ideas on how to make the phone recognize the SD card as an existing internal storage unit? 

 

Thanks


Hi,

 

This is odd. Just to narrow down--may I know if you are able to use the SD card on any of your/friends device to see if it detects there? If yes, please make sure to back up your data and perform Factory Data Reset without restoring any apps. 

 

Regards,

Swaraj

Motorola Support

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