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Jotave
What's DOS?
Posts: 1
Registered: ‎01-16-2018
Location: BR
Views: 3,059
Message 1 of 10

MAC ADDRESS 02:00:00:00:00:00


Recently, my Moto G5 was stolen, but with the help of some cameras that were in place I managed to recover it. When I recovered it was locked on the fastboot screen, okay, I could give factory reset and everything. But the problem is with the wi-fi, when the initial screen written "Welcome" appears, I move forward, right. Then when it comes to connecting to a network, the phone just does not find any, and I get stuck on that screen.
If anyone can help, I'll be grateful. 

 

And my mac address is 02:00:00:00:00:00

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 2,989
Message 2 of 10

Re: MAC ADDRESS 02:00:00:00:00:00

Hi Jotave,

 

Glad to know you were able to find your lost phone. Let me try to assist you with regards to your concern. By the way, do you have any way to skip that part? There should be an option " Don't use any network to set up". And just to verify, did you Factory reset it?

 


Regards,
Daisy
Moto Support

slaan1974
Paper Tape
Posts: 5
Registered: ‎02-17-2018
Location: NL
Views: 2,880
Message 3 of 10

Re: MAC ADDRESS 02:00:00:00:00:00

I have the same problem

My G5 suddenly has this MAC address: 02:00:00:00:00
Yesterday it was fine and today I can no longer use any Wifi
Any ideas on how to resolve this
Unknow
802.11n
Posts: 378
Registered: ‎01-09-2018
Location: MF
Views: 2,852
Message 4 of 10

Re: MAC ADDRESS 02:00:00:00:00:00

Heb je een fabrieks reset als eerste geprobeerd ?

slaan1974
Paper Tape
Posts: 5
Registered: ‎02-17-2018
Location: NL
Views: 2,846
Message 5 of 10

Re: MAC ADDRESS 02:00:00:00:00:00

Morge,

Ik heb een clear cache partition gedaan

een Factory reset vanuit de bootloader

maar nog steeds hetzelfde probleem

kan geen Wifi gebruiken

 

achtergrond:

Het is gebeurd sinds gisteren opeens kan ik geen Wifi meer gebruiken.

 

TheSoupThief
Token Ring
Posts: 177
Registered: ‎01-02-2018
Location: IE
Views: 2,843
Message 6 of 10

Re: MAC ADDRESS 02:00:00:00:00:00

Come on people, no whispering in code / Dutch - English language forum and all that.

By all means, if it's easier to communicate in a shared language do so, but it's good manners to include an English Google translation so others can learn from your solution

Unknow
802.11n
Posts: 378
Registered: ‎01-09-2018
Location: MF
Views: 2,835
Message 7 of 10

Re: MAC ADDRESS 02:00:00:00:00:00


@TheSoupThief wrote:

Come on people, no whispering in code / Dutch - English language forum and all that.

By all means, if it's easier to communicate in a shared language do so, but it's good manners to include an English Google translation so others can learn from your solution


Awww  I was only saying we are going to cut Ireland loose from the GB and make it sink.... Smiley Very Happy

 

I wanted to do my last post in Dutch....    but you are right.......

 

And for the poor Dutch boy,     If removing the battery for about a minute, removing the sd card, and a factory reset wont help  use the warranty  we have 3 year so you might even get a brand new one....   depends where you bought it.

 

For all,  have a great Sunday !!

slaan1974
Paper Tape
Posts: 5
Registered: ‎02-17-2018
Location: NL
Views: 2,830
Message 8 of 10

Re: MAC ADDRESS 02:00:00:00:00:00

Hi,

 

i agree it should have been english Smiley Wink

 

I will give it a try removing the battery, but to me it feels like a replacement.

 

Regards,

Unknow
802.11n
Posts: 378
Registered: ‎01-09-2018
Location: MF
Views: 2,827
Message 9 of 10

Re: MAC ADDRESS 02:00:00:00:00:00


@slaan1974 wrote:

Hi,

 

i agree it should have been english Smiley Wink

 

I will give it a try removing the battery, but to me it feels like a replacement.

 

Regards,


Blame is on me, I did react in Dutch.....  When you are so good as I am, sometimes you forget that the rules also count for the Best of the Best ;-)

scanda
Fanfold Paper
Posts: 3
Registered: ‎08-06-2018
Location: MX
Views: 1,512
Message 10 of 10

Re: MAC ADDRESS 02:00:00:00:00:00

Untranslatable [Spanish] text has been removed. Please use English if you wish to repost, as that is the principal language of this community.

 

Thanks

-Sandip

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