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Hariom14
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Posts: 7
Registered: ‎09-22-2017
Location: IN
Views: 4,327
Message 1 of 8

Microphone didn't work

Microphone of moto g5 plus is not working anywhere in my phone but when i record video audio recorded.

Please tell me the solution

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,023
Registered: ‎02-02-2016
Location: US
Views: 4,286
Message 2 of 8

Re: Microphone didn't work


@Hariom14 wrote:

Microphone of moto g5 plus is not working anywhere in my phone but when i record video audio recorded.

Please tell me the solution


Here are some great troubleshooting videos that cover safe mode, cache clear, and factory reset. Try these suggestions and let us know

https://forums.lenovo.com/t5/Motorola-Owner-s-Blog/The-DIY-Movement-why-not-for-your-phone/ba-p/3375...


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Hariom14
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Posts: 7
Registered: ‎09-22-2017
Location: IN
Views: 4,264
Message 3 of 8

Re: Microphone didn't work

Sir i had done this also but again didn't not work.. 

Any software problem ?

I have to go to Motorola service centre to change microphones?

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,023
Registered: ‎02-02-2016
Location: US
Views: 4,252
Message 4 of 8

Re: Microphone didn't work


@Hariom14 wrote:

Sir i had done this also but again didn't not work.. 

Any software problem ?

I have to go to Motorola service centre to change microphones?


If you did a factory data reset and tested BEFORE installing or restoring ANY apps, and problem persists, then service/repair/replace is next step.


* Search box is your friend * I don't respond to PM if question belongs in forum
Samwisegamjee
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Posts: 2
Registered: ‎03-07-2019
Location: GB
Views: 431
Message 5 of 8

Microphone only works for video not calling or voicenotes

Hi all, My microphone does not work if I try to call someone (I can hear them) it also doesn't work if I try send voice messages on WhatsApp. Weirdly though it works if I video myself speaking and send that.

Do you know what the issue may be as the microphone is clearly not broken.

Many thanks!

Senior MotoAgent
Senior MotoAgent
Posts: 5,338
Registered: ‎03-05-2018
Location: US
Views: 395
Message 6 of 8

Re: Microphone only works for video not calling or voicenotes

Hi Samwisegamjee,

 

Thanks for posting. I just merged your post here so you can follow the suggested troubleshooting steps here. Usually, the video uses the secondary microphone, if the failure is with the front microphone then it won't affect the audio captured when recording a video. Make sure there's no dirt plugged in the front microphone. Let me know. 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 

Samwisegamjee
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Posts: 2
Registered: ‎03-07-2019
Location: GB
Views: 389
Message 7 of 8

Re: Microphone only works for video not calling or voicenotes

Hi Rich, really appreciate the response. 

I hadn't realised that there was a second microphone.. Is there any way of making regular calls etc use the secondary one?

 

There's no dirt in there but I did have some water damage a while ago, although it's worked since. I'll go through your suggestions and let you know what happens.

 

Thanks, 

Sam

Senior MotoAgent
Senior MotoAgent
Posts: 5,338
Registered: ‎03-05-2018
Location: US
Views: 345
Message 8 of 8

Re: Microphone only works for video not calling or voicenotes

Hi Samwisegamjee,

 

Looks like a hardware failure. You can try doing the factory reset as suggested here on the thread. But I would recommend having the phone repaired. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

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