Motorola Community

Moto G PhonesMoto G5 / Moto G5 Plus
All Forum Topics
Options

7 Posts

09-23-2017

IN

41 Signins

463 Page Views

  • Posts: 7
  • Registered: ‎09-23-2017
  • Location: IN
  • Views: 463
  • Message 1 of 8

Microphone didn't work

2017-10-15, 15:58 PM

Microphone of moto g5 plus is not working anywhere in my phone but when i record video audio recorded.

Please tell me the solution

Solved! See the solution
Reply
Options

28303 Posts

02-02-2016

US

5840 Signins

132760 Page Views

  • Posts: 28303
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 132760
  • Message 2 of 8

Re: Microphone didn't work

2017-10-15, 19:08 PM

wrote:

Microphone of moto g5 plus is not working anywhere in my phone but when i record video audio recorded.

Please tell me the solution


Here are some great troubleshooting videos that cover safe mode, cache clear, and factory reset. Try these suggestions and let us know

https://forums.lenovo.com/t5/Motorola-Owner-s-Blog/The-DIY-Movement-why-not-for-your-phone/ba-p/3375991


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Options

7 Posts

09-23-2017

IN

41 Signins

463 Page Views

  • Posts: 7
  • Registered: ‎09-23-2017
  • Location: IN
  • Views: 463
  • Message 3 of 8

Re: Microphone didn't work

2017-10-16, 0:24 AM

Sir i had done this also but again didn't not work.. 

Any software problem ?

I have to go to Motorola service centre to change microphones?

Reply
Options

28303 Posts

02-02-2016

US

5840 Signins

132760 Page Views

  • Posts: 28303
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 132760
  • Message 4 of 8

Re: Microphone didn't work

2017-10-16, 1:38 AM

wrote:

Sir i had done this also but again didn't not work.. 

Any software problem ?

I have to go to Motorola service centre to change microphones?


If you did a factory data reset and tested BEFORE installing or restoring ANY apps, and problem persists, then service/repair/replace is next step.


* Search box is your friend * I don't respond to PM if question belongs in forum

0 person found this solution to be helpful.

This helped me too

Reply
Options

2 Posts

03-07-2019

GB

3 Signins

88 Page Views

  • Posts: 2
  • Registered: ‎03-07-2019
  • Location: GB
  • Views: 88
  • Message 5 of 8

Microphone only works for video not calling or voicenotes

2019-03-07, 17:26 PM

Hi all, My microphone does not work if I try to call someone (I can hear them) it also doesn't work if I try send voice messages on WhatsApp. Weirdly though it works if I video myself speaking and send that.

Do you know what the issue may be as the microphone is clearly not broken.

Many thanks!

Reply
Options

9843 Posts

03-05-2018

US

1079 Signins

145173 Page Views

  • Posts: 9843
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 145173
  • Message 6 of 8

Re: Microphone only works for video not calling or voicenotes

2019-03-07, 21:39 PM

Hi Samwisegamjee,

 

Thanks for posting. I just merged your post here so you can follow the suggested troubleshooting steps here. Usually, the video uses the secondary microphone, if the failure is with the front microphone then it won't affect the audio captured when recording a video. Make sure there's no dirt plugged in the front microphone. Let me know. 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

2 Posts

03-07-2019

GB

3 Signins

88 Page Views

  • Posts: 2
  • Registered: ‎03-07-2019
  • Location: GB
  • Views: 88
  • Message 7 of 8

Re: Microphone only works for video not calling or voicenotes

2019-03-07, 22:01 PM

Hi Rich, really appreciate the response. 

I hadn't realised that there was a second microphone.. Is there any way of making regular calls etc use the secondary one?

 

There's no dirt in there but I did have some water damage a while ago, although it's worked since. I'll go through your suggestions and let you know what happens.

 

Thanks, 

Sam

Reply
Options

9843 Posts

03-05-2018

US

1079 Signins

145173 Page Views

  • Posts: 9843
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 145173
  • Message 8 of 8

Re: Microphone only works for video not calling or voicenotes

2019-03-08, 17:07 PM

Hi Samwisegamjee,

 

Looks like a hardware failure. You can try doing the factory reset as suggested here on the thread. But I would recommend having the phone repaired. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete