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4 Posts

07-21-2017

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  • Message 1 of 16

Minimum Call Volume Too High and Loud with Headset or Headphones - Moto G5 Plus

2017-07-21, 3:50 AM

Hello!

 

How can I reduce the minimum call volume while using an 1/8" jack headset on Android?  I am using a Moto G5 Plus. Thank you!

 

  • Call Volume is too loud on minimum setting, and obviously dangerous above 50%.
  • Music Volume is excellent and extremely low at minimum level.

 

Model Details:

 


Here is what I have tried so far,

 

 

Alternative Phones with same calls, headphones, no issues.

 

  • iPhone 6
  • Nexus 5x with Android 7.1.2


Apps which do *not* work:

 

With options which look like they will work:

 

 

Without options which look like they will work:

 

 

Additional Related Problems:

 


Considering additional hardware to solve:

 

Thanks for any help!

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18184 Posts

02-03-2016

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  • Message 2 of 16

Re: Minimum Call Volume Too High and Loud with Headset or Headphones - Moto G5 Plus

2017-07-28, 14:21 PM

Sorry for the long delay -- not ignoring you! We have been trying to duplicate this but so far, no luck.

 

We'll get back to you shortly as we want to talk to the product team.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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4 Posts

07-21-2017

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  • Message 3 of 16

Re: Minimum Call Volume Too High and Loud with Headset or Headphones - Moto G5 Plus

2017-07-31, 2:20 AM

Thank you Matt for the followup.  I am looking forward to your suggestions.

 

Regardless of your ability to duplicate, are you (or anyone) able to recommend any way to lower the volume beyond the range provided in the "Call" volume slider?  I notice that the low end of the general audio slider for music is extremely low -- ideal for some use cases.

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4 Posts

07-21-2017

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  • Message 4 of 16

Re: Minimum Call Volume Too High and Loud with Headset or Headphones - Moto G5 Plus

2017-08-06, 23:18 PM

Hi Matt -- Any luck?

 

I've added to Stackoverflow for additional opinions, https://android.stackexchange.com/questions/180808/how-to-reduce-call-volume-below-lowest-setting

 

Thanks -

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  • Message 5 of 16

Re: Minimum Call Volume Too High and Loud with Headset or Headphones - Moto G5 Plus

2017-08-07, 18:40 PM

wrote:

Hi Matt -- Any luck?

 

I've added to Stackoverflow for additional opinions, https://android.stackexchange.com/questions/180808/how-to-reduce-call-volume-below-lowest-setting

 

Thanks -


No, I don't think there is any app that overrides call volume. Have you tried 3rd party dialers, etc.?

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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2438 Posts

12-19-2016

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  • Message 6 of 16

Re: Minimum Call Volume Too High and Loud with Headset or Headphones - Moto G5 Plus

2017-08-08, 14:48 PM

wrote:

Hi Matt -- Any luck?

 

I've added to Stackoverflow for additional opinions, https://android.stackexchange.com/questions/180808/how-to-reduce-call-volume-below-lowest-setting

 

Thanks -


Hi mikehere, 

 

We would like to reach out to you. Can you send us the following details via PM? 

 

Name: 

Phone number: 

Email address: 

 

Thanks!

 

Regards,
Ella
Motorola Support

 

 

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1 Posts

09-14-2017

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  • Message 7 of 16

Re: Minimum Call Volume Too High and Loud with Headset or Headphones - Moto G5 Plus

2017-09-14, 20:19 PM

I have the same issue. My volume is at minimum, and people around me can hear it! It is damaging and not safe.  Please advise!

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1 Posts

10-04-2017

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  • Message 8 of 16

Re: Minimum Call Volume Too High and Loud with Headset or Headphones - Moto G5 Plus

2017-10-04, 16:41 PM

I also have this issue and would like to work with tech support on it, if possible, as well.

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2 Posts

06-19-2015

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  • Message 9 of 16

Re: Minimum Call Volume Too High and Loud with Headset or Headphones - Moto G5 Plus

2018-03-20, 14:46 PM
What was the resolution to this issue? It still exists for other users.
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1 Posts

04-26-2018

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  • Message 10 of 16

Re: Minimum Call Volume Too High and Loud with Headset or Headphones - Moto G5 Plus

2018-04-26, 16:49 PM
Same prob, have to pull one earphone out of my ear so it is not painful. I am sure you would get more complaints about this if your message board wasn't so hard to use! Clicking on "I have this problem too" forces you to register, then when you register there is no "I have this problem too" to click on
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