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2 Posts

01-04-2019

AT

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Moto 5gs: Charging only when off or in factory mode?

2019-01-04, 23:27 PM

Dear all, 

 

I am having problems with my 5Gs. It is only charging when off or in factory mode. When I boot it normally it is not charging. Is that a software or hardware issue? How can I fix it? 


I even tried to reinstall my phone to factory settings, and erase everything from the phone... But still the same problem. 

 

Thank you! 

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1045 Posts

10-08-2015

IN

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Re: Moto 5gs: Charging only when off or in factory mode?

2019-01-07, 9:47 AM

 wrote:

Dear all, 

 

I am having problems with my 5Gs. It is only charging when off or in factory mode. When I boot it normally it is not charging. Is that a software or hardware issue? How can I fix it? 


I even tried to reinstall my phone to factory settings, and erase everything from the phone... But still the same problem. 

 

Thank you! 


Hi TeslaXba,

 

Welcome to Forums,

 

Sorry for the inconvenience caused. Please let us know, are using the original cable & adaptor which is provided with the device? 

 

We request you to check with the different power socket. If you still find an issue submitting your phone for repair would be the next logical action.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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3 Posts

05-29-2019

IN

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Re: Moto 5gs: slow charging

2019-05-29, 8:38 AM

Hi 

Since last 3 days my moto 5gs is charging very slowly approximately 1% in 15 minutes.  I dont think it was that slow earlier. How can I fix this ? Please advise ?

 

Thanks

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52 Posts

09-19-2017

SK

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Re: Moto 5gs: slow charging

2019-05-29, 9:13 AM

You could change the charger, or charging cable. Use original cable and charger first. 

roxetak
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3 Posts

05-29-2019

IN

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Re: Moto 5gs: slow charging

2019-05-29, 10:26 AM

Hi

Thank you for the prompt response.

I turned on the airplane mode and now it is charging at a better rate 1% in 5 minutes or so !!

Which means nothing wrong with the cable or charger I guess?

But then what is the issue.

Please advise.

 

Thanks and Regards

 

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52 Posts

09-19-2017

SK

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Re: Moto 5gs: slow charging

2019-05-29, 10:31 AM

Slow charging could be caused by charger or charging cable. Not original charger, cable. Or not support fast charging.

roxetak
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3 Posts

05-29-2019

IN

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Re: Moto 5gs: slow charging

2019-05-29, 10:40 AM

am using original charger and cable. 

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