cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Dosc
What's DOS?
Posts: 5
Registered: ‎01-16-2018
Location: CH
Views: 423
Message 31 of 38

Re: Moto G5 4g/3G sim dual sim

Please write to support.

Maybe the more customers write them, the bigger is the chance they will think about...

riban
Paper Tape
Posts: 5
Registered: ‎09-17-2017
Location: GB
Views: 411
Message 32 of 38

Re: Moto G5 4g/3G sim dual sim

Another two updated and still no change. NPPS25.137-93-14 is latest firmware in UK. Looks like they are only doing security updates. Very frustrating. Does anyone have an address to which we can send this report? Lenovo representatives on this forum have been inconsistent in their response and now seem to be ignoring this conversation.

Dosc
What's DOS?
Posts: 5
Registered: ‎01-16-2018
Location: CH
Views: 410
Message 33 of 38

Re: Moto G5 4g/3G sim dual sim

jnsthoman
Punch Card
Posts: 9
Registered: ‎08-28-2017
Location: US
Views: 228
Message 34 of 38

Re: Moto G5 4g/3G sim dual sim

IS THERE A FIX YET FOR THIS?
jnsthoman
Punch Card
Posts: 9
Registered: ‎08-28-2017
Location: US
Views: 223
Message 35 of 38

Re: Moto G5 4g/3G sim dual sim

IS THERE A FIX YET FOR THIS?

PaddyX
Paper Tape
Posts: 3
Registered: ‎04-18-2017
Location: IE
Views: 182
Message 36 of 38

Re: Moto G5 4g/3G sim dual sim

It looks like this is still not fixed and never will be!

 

I have recently run into it and moto/Lenovo is a brick wall.

 

Can see where they promised to fix or claimed were working on it but have never delivered. Also seen mention of purging messages from the boards.

 

Moto rep was responding to Amazon reviews a year ago:

"Thanks for your feedback we're going to take it into consideration in our next projects."

"Thanks for your feedback we're going to take it into consideration. If you have questions or just want to connect with other owners, visit our forums at xtz. "

Australia web site still sais:

†† 4G/2G enabled. Upgradable to 4G/3G in the near future via software over the air.

 

Yet never deliver it!!!

 

Looking over the lenovo forum, a comment from: ‎12-13-2017 06:40 PM
"email conversation with Motorola Support in June this year, they suggested the update would be released "later this year". It's now 17 days until the end of "this year" and still no update. "

 

Previous versions have higher specs:

G4/G4+, Moto Z Play and Moto Z, all share the same level of functionality in this area, all support 3G/3G or 3G/4G

 

In the UK and elsewhere I can find no mention of this limitation and looks like many people only found out after purchasing and they were lucky enough to find out in time for a refund.

 

So have a question in case anyone from Austalia sees this, was it ever fixed there?

 

If not then there is yet another level of false advertising! Us elsewhere hit the omission and failure to declare this information! Austalia moto was the only web site that correctly documented

 

SIM Card
Dual Nano SIM††

And right at the end:
†† 4G/2G enabled. Upgradable to 4G/3G in the near future via software over the air.

 

Feedback as of now from moto "The technology 4G/2G for your phone will be not improved. We have never promised that in Europe." yet to find where it was ever mentioned to be a limitation outside Austalia and as was a feature on the previous version smacks of..

jnsthoman
Punch Card
Posts: 9
Registered: ‎08-28-2017
Location: US
Views: 96
Message 37 of 38

Re: Moto G5 4g/3G sim dual sim

Yes their is. Please update firmware ASAP

jnsthoman
Punch Card
Posts: 9
Registered: ‎08-28-2017
Location: US
Views: 95
Message 38 of 38

Re: Moto G5 4g/3G sim dual sim

I don't think that you know your job very well and hope you were fired from support. The Nokia 7.1 lets my phone do 4g data and 3g voice. Please fix ASAP!!!!!

Top Kudoed Authors