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QV
Paper Tape
Posts: 2
Registered: ‎03-10-2019
Location: NL
Views: 79
Message 11 of 13

Re: Moto G5 7.1 update

I have the same problem with my Moto G5 as Xurc, did everything as written in the messages, but still nothing happens. Still stuck on Android 7.0 with security update 1 november 2017...

 

Can I get some help with this issue?

 

Best Regards,

 

QV

Senior MotoAgent
Senior MotoAgent
Posts: 5,314
Registered: ‎03-05-2018
Location: US
Views: 52
Message 12 of 13

Re: Moto G5 7.1 update

Hi QV,

 

Thanks for posting here. Have you updated your profile with your IMEI/Serial and other details? I'll check. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

QV
Paper Tape
Posts: 2
Registered: ‎03-10-2019
Location: NL
Views: 49
Message 13 of 13

Re: Moto G5 7.1 update

Hi Rich,

 

Thank you for helping me. I did update my profile using the serialnr. There come two EMEI-numbers with my phone, so I used the serialnr.

 

I'm anxious for your reply...

 

Best Regards,

 

QV

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