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nobhead73
Paper Tape
Posts: 3
Registered: ‎01-09-2019
Location: GB
Views: 214
Message 1 of 5

Moto G5 Charging issue

My Moto G5 suddenly stopped rapid charging and now only slow charges, it can take upto  10 hours to charge, I think this was directly after I upgraded to Oreo. I have tried the original charger, several other chargers and have bought a new Turbo charger and battery and factory reset the hand set.

My phone is out of waranty, any ideas anyone?.

Porphyrius
802.11n
Posts: 637
Registered: ‎10-16-2018
Location: GB
Views: 157
Message 2 of 5

Re: Moto G5 Charging issue


@nobhead73 wrote:

My Moto G5 suddenly stopped rapid charging and now only slow charges, it can take upto  10 hours to charge, I think this was directly after I upgraded to Oreo. I have tried the original charger, several other chargers and have bought a new Turbo charger and battery and factory reset the hand set.

My phone is out of waranty, any ideas anyone?.


Is it any better using USB charging?

 

Does it do it in Safemode?

 

https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/116299/p/30,6720,10165

 

Check the USB port for pocket lint/fluff to make sure the plug can connect correct electrically.

 

Try wiping the Cache partiton,

 

https://allaboutmotog.com/how-to-clear-cache-partition-on-moto-g-and-moto-x-after-android-lollipop-u...

 

HTH Smiley Happy

 

nobhead73
Paper Tape
Posts: 3
Registered: ‎01-09-2019
Location: GB
Views: 143
Message 3 of 5

Re: Moto G5 Charging issue

Thanks for all sugesuggest. I have tried them all, no success 😒

Senior MotoAgent
Senior MotoAgent
Posts: 1,636
Registered: ‎03-04-2016
Location: IN
Views: 84
Message 4 of 5

Re: Moto G5 Charging issue


@nobhead73 wrote:

Thanks for all sugesuggest. I have tried them all, no success 😒


Hi nobhead73,

 

Sorry to know about if it does not seem to be charging, or is doing so slower than you expect. Would suggest try the mentioned steps here. try the mentioned steps here How to properly charge the device.

 

Thanks

Sandip

Moto Support

 

nobhead73
Paper Tape
Posts: 3
Registered: ‎01-09-2019
Location: GB
Views: 77
Message 5 of 5

Re: Moto G5 Charging issue

Thanks Sandip, I have already tried all the suggestions in the article with no success.

 

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