Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G5 / Moto G5 Plus
All Forum Topics
Options

6 Posts

04-04-2017

United States of America

6 Signins

63 Page Views

  • Posts: 6
  • Registered: ‎04-04-2017
  • Location: United States of America
  • Views: 63
  • Message 1 of 11

Moto G5 Plus Angled Raised Ridge Left of fingerprint sensor

2017-04-04, 3:21 AM

What is the angled raised ridge left of the sensor?

It resembles the old style fingerprint readers you had to drag your finger over.

 

I don't see it shown in any photo, nor mentioned anywhere.

It's on my brand new Moto 5G Plus from Amazon I just got yesterday.

 

Thanks!

 

Reply
Options

28352 Posts

02-02-2016

United States of America

5842 Signins

132780 Page Views

  • Posts: 28352
  • Registered: ‎02-02-2016
  • Location: United States of America
  • Views: 132780
  • Message 2 of 11

Re: Moto G5 Plus Angled Raised Ridge Left of fingerprint sensor

2017-04-04, 12:27 PM

wrote:

What is the angled raised ridge left of the sensor?

It resembles the old style fingerprint readers you had to drag your finger over.

 

I don't see it shown in any photo, nor mentioned anywhere.

It's on my brand new Moto 5G Plus from Amazon I just got yesterday.

 

Thanks!

 


If you are just talking about the thin ring that goes around the sensor, it exists on my Moto Z and my Nexus 5X - I assume it is part of the sensor. 

 

The only fingerprint sensor (that i know of) without such a ridge is on my ipad. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Options

6 Posts

04-04-2017

United States of America

6 Signins

63 Page Views

  • Posts: 6
  • Registered: ‎04-04-2017
  • Location: United States of America
  • Views: 63
  • Message 3 of 11

Re: Moto G5 Plus Angled Raised Ridge Left of fingerprint sensor

2017-04-04, 17:09 PM

Here is a photo. You'll see what looks like a 1/2" long wire on the surface with what appears to be a contact within the phone at each end.

Reply
Options

14 Posts

04-04-2017

Estonia

16 Signins

122 Page Views

  • Posts: 14
  • Registered: ‎04-04-2017
  • Location: Estonia
  • Views: 122
  • Message 4 of 11

Re: Moto G5 Plus Angled Raised Ridge Left of fingerprint sensor

2017-04-04, 18:11 PM

Is it a plastic film on the lower part of your phone?

To me, the phone on the picture seems to have screen protector on its lower half and there is something under the screen protector.

 

Check this:

This is pretty much how it should look like.

Reply
Options

6 Posts

04-04-2017

United States of America

6 Signins

63 Page Views

  • Posts: 6
  • Registered: ‎04-04-2017
  • Location: United States of America
  • Views: 63
  • Message 5 of 11

Re: Moto G5 Plus Angled Raised Ridge Left of fingerprint sensor

2017-04-04, 19:11 PM

My phone is bare glass in the black areas. 

Your photo almost makes it look like there is a matte plastic layer on the all the black areas, that could cover that wire.

 

Is this a manufacturing defect in my phone and whole layer is missing? Maybe this is an exposed Wifi or other antenna?

 

 

 

Reply
Options

28352 Posts

02-02-2016

United States of America

5842 Signins

132780 Page Views

  • Posts: 28352
  • Registered: ‎02-02-2016
  • Location: United States of America
  • Views: 132780
  • Message 6 of 11

Re: Moto G5 Plus Angled Raised Ridge Left of fingerprint sensor

2017-04-04, 20:23 PM

wrote:

My phone is bare glass in the black areas. 

Your photo almost makes it look like there is a matte plastic layer on the all the black areas, that could cover that wire.

 

Is this a manufacturing defect in my phone and whole layer is missing? Maybe this is an exposed Wifi or other antenna?

 

 

 


Oh, i see your picture now. Are you talking about the line on the left side of the lower portion of the screen? 

 

That looks like a slit in your screen protector to expose the microphone. I see nothing amiss with the fingerprint sensor itself. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Options

6 Posts

04-04-2017

United States of America

6 Signins

63 Page Views

  • Posts: 6
  • Registered: ‎04-04-2017
  • Location: United States of America
  • Views: 63
  • Message 7 of 11

Re: Moto G5 Plus Angled Raised Ridge Left of fingerprint sensor

2017-04-04, 20:46 PM
It's actually the opposite. That (microphone?) wire sticks up above the glass surface.

Can you tell me if there is supposed to be a plastic protective layer factory installed that cover that?
If so, I think i'll need to return this for replacement.

Thanks
Reply
Options

28352 Posts

02-02-2016

United States of America

5842 Signins

132780 Page Views

  • Posts: 28352
  • Registered: ‎02-02-2016
  • Location: United States of America
  • Views: 132780
  • Message 8 of 11

Re: Moto G5 Plus Angled Raised Ridge Left of fingerprint sensor

2017-04-04, 21:05 PM

wrote:
It's actually the opposite. That (microphone?) wire sticks up above the glass surface.

Can you tell me if there is supposed to be a plastic protective layer factory installed that cover that?
If so, I think i'll need to return this for replacement.

Thanks

If you have a wire sticking up, there is a problem. No wires are supposed to stick out of the phone. 

 

The phones do ship with a plastic protector, but has writing on it "do not text and drive" stuff like that. 

 

Who put the case on your phone? Where did you buy it? could the store have sold you a screen protector? To me, it looks like a screen protector with a slit in it. A purposeful cut to expose the microphone port. 

 

All we can go by is your description and your photograph. But generally there are no wires that can poke out from behind the glass - so i have no idea what else to offer. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Options

67 Posts

10-10-2011

United States

35 Signins

336 Page Views

  • Posts: 67
  • Registered: ‎10-10-2011
  • Location: United States
  • Views: 336
  • Message 9 of 11

Re: Moto G5 Plus Angled Raised Ridge Left of fingerprint sensor

2017-04-05, 3:04 AM

Can you post additional photos from a few different angles. I don't see how a wire would be sticking through the glass screen. It would have cracked in that case. 

Reply
Options

1 Posts

04-05-2017

United States of America

1 Signins

31 Page Views

  • Posts: 1
  • Registered: ‎04-05-2017
  • Location: United States of America
  • Views: 31
  • Message 10 of 11

Re: Moto G5 Plus Angled Raised Ridge Left of fingerprint sensor

2017-04-05, 3:32 AM

I got the g5 plus on the launch date here in the US and there is no microphone there on mine, it is on the bottom, to the right of the charging port, as for the original post, i do agree it looks like a matt screen protector is only on the bottom half?..with a slit in it..idk..if its the glass then its got a serious issue..

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms