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tim_p78
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Posts: 6
Location: GB
Views: 44,133
Message 14 of 205

Moto G5 Plus - Camera Error - Please Restart Camera

Receiveing multiple errors when trying to use the camera on the Moto G5 Plus.  Where it asks to Please Restart Camera. After a few attempts the camera does then work but is very frustrating.

 

Have tried Settings > Apps > Camera > Storage > Clear Data but this does not always resolve the issue.

 

If it does resolve the issue it is temporarily.

 

Is there a fix for this?

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Aditya220
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Posts: 9
Location: IN
Views: 52,883
Message 1 of 205

Moto G5 Plus Camera Error Please restart camera

Please launch the update we are facing many problems

Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Location: PH
Views: 52,560
Message 2 of 205

Re: Moto G5 Plus Camera Error Please restart camera


@Aditya220 wrote:

Please launch the update we are facing many problems


Hi Aditya220,

 

We can try basic troubleshooting steps. Does it happen when you use front or rear camera? Try to reboot your device then Go to Settings > Apps > Camera > Storage > Clear Data. Then test. Let me know.

 

 

 

Regards,
Anne
Motorola Support

Aditya220
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Posts: 9
Location: IN
Views: 52,547
Message 3 of 205

Re: Moto G5 Plus Camera Error Please restart camera

It happens when the device is heated that is when battery goes below 40 it starts somewhat heating and camera error comes up and also if there is any dirton camera
Aditya220
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Posts: 9
Location: IN
Views: 52,541
Message 4 of 205

Re: Moto G5 Plus Camera Error Please restart camera

what about the update,how much is the progress and when we will be getting?
Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Location: PH
Views: 52,536
Message 5 of 205

Re: Moto G5 Plus Camera Error Please restart camera


@Aditya220 wrote:
what about the update,how much is the progress and when we will be getting?

Hi Aditya220,

 

 

But have you tried the step mentioned above? If so, let me know what happened.

 

 

-Anne

Aditya220
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Posts: 9
Location: IN
Views: 52,534
Message 6 of 205

Re: Moto G5 Plus Camera Error Please restart camera

yes i tried and it worked fine
Tjeef
Ctrl-Alt-Del
Posts: 6
Location: DK
Views: 52,526
Message 7 of 205

Re: Moto G5 Plus Camera Error Please restart camera

I have experienced this one time as well, in the two weeks I've had the phone. When using the front camera.

 

EDIT: speaking of the devil - it just happened again actually. I tried to go straight to cam from locked phone with the usual button double-press. The two first times it gave the error.

The third time the camera opened OK so I could shoot.

 

Nothing to do with heating issues for me. I have used the cam for normal photos earlier today.

I can't reproduce it again right now. But if it becomes a pattern, I will try out the mentioned steps.

Moto G5 Plus - 3GB EU Model
Aditya220
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Posts: 9
Location: IN
Views: 52,511
Message 8 of 205

Re: Moto G5 Plus Camera Error Please restart camera

no when the phone is heating too much or brightness is full it occurs
aayush582
What's DOS?
Posts: 1
Location: IN
Views: 31,261
Message 9 of 205

Re: Moto G5 Plus Camera Error Please restart camera

I am also facing the same problem 

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