05-08-2017 02:34 AM
Receiveing multiple errors when trying to use the camera on the Moto G5 Plus. Where it asks to Please Restart Camera. After a few attempts the camera does then work but is very frustrating.
Have tried Settings > Apps > Camera > Storage > Clear Data but this does not always resolve the issue.
If it does resolve the issue it is temporarily.
Is there a fix for this?
04-27-2017 06:27 AM
Please launch the update we are facing many problems
We can try basic troubleshooting steps. Does it happen when you use front or rear camera? Try to reboot your device then Go to Settings > Apps > Camera > Storage > Clear Data. Then test. Let me know.
04-27-2017 10:56 AM
04-27-2017 11:48 AM
what about the update,how much is the progress and when we will be getting?
But have you tried the step mentioned above? If so, let me know what happened.
04-27-2017 12:29 PM - edited 04-27-2017 01:08 PM
I have experienced this one time as well, in the two weeks I've had the phone. When using the front camera.
EDIT: speaking of the devil - it just happened again actually. I tried to go straight to cam from locked phone with the usual button double-press. The two first times it gave the error.
The third time the camera opened OK so I could shoot.
Nothing to do with heating issues for me. I have used the cam for normal photos earlier today.
I can't reproduce it again right now. But if it becomes a pattern, I will try out the mentioned steps.