Motorola Community

Moto G PhonesMoto G5 FamilyMoto G5 / Moto G5 Plus
All Forum Topics
Options

7 Posts

05-08-2017

GB

20 Signins

241 Page Views

  • Posts: 7
  • Registered: ‎05-08-2017
  • Location: GB
  • Views: 241
  • Message 1 of 282

Moto G5 Plus - Camera Error - Please Restart Camera

2017-05-08, 9:34 AM

Receiveing multiple errors when trying to use the camera on the Moto G5 Plus.  Where it asks to Please Restart Camera. After a few attempts the camera does then work but is very frustrating.

 

Have tried Settings > Apps > Camera > Storage > Clear Data but this does not always resolve the issue.

 

If it does resolve the issue it is temporarily.

 

Is there a fix for this?

Reply
Options

9 Posts

03-31-2017

IN

20 Signins

189 Page Views

  • Posts: 9
  • Registered: ‎03-31-2017
  • Location: IN
  • Views: 189
  • Message 2 of 282

Moto G5 Plus Camera Error Please restart camera

2017-04-26, 19:54 PM

Please launch the update we are facing many problems

Reply
Options

1325 Posts

01-16-2017

PH

278 Signins

37025 Page Views

  • Posts: 1325
  • Registered: ‎01-16-2017
  • Location: PH
  • Views: 37025
  • Message 3 of 282

Re: Moto G5 Plus Camera Error Please restart camera

2017-04-27, 13:27 PM

wrote:

Please launch the update we are facing many problems


Hi Aditya220,

 

We can try basic troubleshooting steps. Does it happen when you use front or rear camera? Try to reboot your device then Go to Settings > Apps > Camera > Storage > Clear Data. Then test. Let me know.

 

 

 

Regards,
Anne
Motorola Support

Reply
Options

9 Posts

03-31-2017

IN

20 Signins

189 Page Views

  • Posts: 9
  • Registered: ‎03-31-2017
  • Location: IN
  • Views: 189
  • Message 4 of 282

Re: Moto G5 Plus Camera Error Please restart camera

2017-04-27, 17:56 PM
It happens when the device is heated that is when battery goes below 40 it starts somewhat heating and camera error comes up and also if there is any dirton camera
Reply
Options

9 Posts

03-31-2017

IN

20 Signins

189 Page Views

  • Posts: 9
  • Registered: ‎03-31-2017
  • Location: IN
  • Views: 189
  • Message 5 of 282

Re: Moto G5 Plus Camera Error Please restart camera

2017-04-27, 17:59 PM
what about the update,how much is the progress and when we will be getting?
Reply
Options

1325 Posts

01-16-2017

PH

278 Signins

37025 Page Views

  • Posts: 1325
  • Registered: ‎01-16-2017
  • Location: PH
  • Views: 37025
  • Message 6 of 282

Re: Moto G5 Plus Camera Error Please restart camera

2017-04-27, 18:48 PM

wrote:
what about the update,how much is the progress and when we will be getting?

Hi Aditya220,

 

 

But have you tried the step mentioned above? If so, let me know what happened.

 

 

-Anne

Reply
Options

9 Posts

03-31-2017

IN

20 Signins

189 Page Views

  • Posts: 9
  • Registered: ‎03-31-2017
  • Location: IN
  • Views: 189
  • Message 7 of 282

Re: Moto G5 Plus Camera Error Please restart camera

2017-04-27, 18:50 PM
yes i tried and it worked fine
Reply
Options

6 Posts

04-15-2017

DK

15 Signins

130 Page Views

  • Posts: 6
  • Registered: ‎04-15-2017
  • Location: DK
  • Views: 130
  • Message 8 of 282

Re: Moto G5 Plus Camera Error Please restart camera

2017-04-27, 19:29 PM

I have experienced this one time as well, in the two weeks I've had the phone. When using the front camera.

 

EDIT: speaking of the devil - it just happened again actually. I tried to go straight to cam from locked phone with the usual button double-press. The two first times it gave the error.

The third time the camera opened OK so I could shoot.

 

Nothing to do with heating issues for me. I have used the cam for normal photos earlier today.

I can't reproduce it again right now. But if it becomes a pattern, I will try out the mentioned steps.

Moto G5 Plus - 3GB EU Model
Reply
Options

9 Posts

03-31-2017

IN

20 Signins

189 Page Views

  • Posts: 9
  • Registered: ‎03-31-2017
  • Location: IN
  • Views: 189
  • Message 9 of 282

Re: Moto G5 Plus Camera Error Please restart camera

2017-04-28, 2:07 AM
no when the phone is heating too much or brightness is full it occurs
Reply
Options

1 Posts

05-01-2017

IN

2 Signins

22 Page Views

  • Posts: 1
  • Registered: ‎05-01-2017
  • Location: IN
  • Views: 22
  • Message 10 of 282

Re: Moto G5 Plus Camera Error Please restart camera

2017-05-01, 3:24 AM

I am also facing the same problem 

Reply
Options

2 Posts

04-01-2017

IN

6 Signins

38 Page Views

  • Posts: 2
  • Registered: ‎04-01-2017
  • Location: IN
  • Views: 38
  • Message 11 of 282

Re: Moto G5 Plus Camera Error Please restart camera

2017-05-06, 9:34 AM
I also tried it
It works
but again after sometime its giving problem
please update it.
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete