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4 Posts

02-28-2018

United Kingdom of Great Britain and Northern Ireland

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Re: Moto G5 Plus - Camera Error - Please Restart Camera

2018-04-22, 15:48 PM

The camera error is a fault in the software. I sent mine back to be repaired under warranty via Amazon and it has come back working properly.

Trying to send it back to an authorised workshop to have yours repaired.

Good luck!

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1 Posts

05-27-2018

United Kingdom of Great Britain and Northern Ireland

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Re: Moto G5 Plus - Camera Error - Please Restart Camera

2018-05-27, 16:21 PM

i had the same problem. it started when i removed the back to try a diferent style. i started geting "camera error start camera again". i checked all sorts of solutions but none worked . I then i saw a post from another person on the lenovo forum who said to try pressing around the frame of the camera and that might solve the problem. i was a bit sceptical however i did this and hey presto the camera error dissappeared. it must be a loose conection which is affectd by the actions i took when removing the back. No problems since.

 

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1 Posts

05-31-2018

India

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Re: Moto G5 Plus Camera Error Please restart camera

2018-05-31, 8:04 AM

Hi my Moto G5 Plus camera  again stopped working since yesterday after facing the same issue few weeks back and getting it repaired from service center again I am facing the same problem.Every time I try to use I get the following message: "Camera Busy.  Camera unable to start. If this repeats please power off your phone and restart."

- Restart the phone just after I see the message
- delete app data in settings > apps > camera > storage > clear data and also delete app data in settings > apps > camera > storage > clear cache

- disable other apps that might be using the camera app

- uninstall camera app updates and install it again

-factory reset

-hard factory reset from recovery

 

I also went to Device help > Fix > Hardware tests doesn't show options of flash or camera

 

 

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2562 Posts

03-04-2016

India

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Re: Moto G5 Plus Camera Error Please restart camera

2018-06-01, 14:31 PM

 wrote:

Hi my Moto G5 Plus camera  again stopped working since yesterday after facing the same issue few weeks back and getting it repaired from service center again I am facing the same problem.Every time I try to use I get the following message: "Camera Busy.  Camera unable to start. If this repeats please power off your phone and restart."

- Restart the phone just after I see the message
- delete app data in settings > apps > camera > storage > clear data and also delete app data in settings > apps > camera > storage > clear cache

- disable other apps that might be using the camera app

- uninstall camera app updates and install it again

-factory reset

-hard factory reset from recovery

 

I also went to Device help > Fix > Hardware tests doesn't show options of flash or camera

 

 


Hi Amangottlieb,

 

Thanks for posting, Since you tried all the troubleshooting steps and the issue still there and then submitting your phone for repair would be the next logical action.

 

Thanks

Sandip

Moto Support



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2 Posts

06-05-2018

India

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Re: Moto G5 Plus Camera Error Please restart camera

2018-06-05, 5:11 AM

I am facing this issue daily. In Rare cases it is working. Whatever may be the app which i tried to use camera it wont work.

is says plaese restart please restart

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2562 Posts

03-04-2016

India

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Re: Moto G5 Plus Camera Error Please restart camera

2018-06-05, 9:21 AM

 wrote:

I am facing this issue daily. In Rare cases it is working. Whatever may be the app which i tried to use camera it wont work.

is says plaese restart please restart


Can you please follow the above-mentioned steps and let us that helps.

 

Thanks

Sandip



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32 Posts

03-11-2016

United States of America

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Re: Moto G5 Plus Camera Error Please restart camera

2018-07-20, 21:25 PM

I also have been having this issue for months. I followed all the above recommendations, and it still intermittently says "camera error please restart'. I have the phone over a year, so I don't think that it is still under warrantee. Other than the camera not starting often, I like the phone.

 

Anyone else have any suggestions?

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7 Posts

05-29-2017

United States of America

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  • Message 218 of 282

Re: Moto G5 Plus Camera Error Please restart camera

2018-07-20, 21:39 PM

I purchased a non Motorola phone. 

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2 Posts

08-04-2018

India

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  • Message 219 of 282

Re: Moto G5 Plus - Camera Error - Please Restart Camera

2018-08-04, 19:49 PM

My moto g5 plus camera was not working from last 1 month. Keeps stopping as I click on icon. Please help me out from this issue. 

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2562 Posts

03-04-2016

India

1151 Signins

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  • Posts: 2562
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Re: Moto G5 Plus - Camera Error - Please Restart Camera

2018-08-06, 9:50 AM

 wrote:

My moto g5 plus camera was not working from last 1 month. Keeps stopping as I click on icon. Please help me out from this issue. 


Can you please let me know what troubleshooting steps have you tried so far? Let me know. 

 

Thanks
Sandip



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