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2 Posts

09-19-2018

GB

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Re: Moto G5 Plus - Camera Error - Please Restart Camera

2018-09-19, 13:27 PM

I'm also having this issue! Terrible timing one week into a cycle touring trip!

I have tried to delete cache on camera and photos, have restarted them, left phone off while charging battery from about 4% then turned on and retried, tried to take battery out and restart... Anymore suggestions?

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11 Posts

04-23-2017

IT

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Re: Moto G5 Plus - Camera Error - Please Restart Camera

2018-09-19, 13:49 PM

Have you a Memory card installed?

If yes, what is the modality : as "internal memory" or "simply external sd sard" ?

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2 Posts

09-19-2018

GB

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Re: Moto G5 Plus - Camera Error - Please Restart Camera

2018-09-19, 20:49 PM

Yes, I have a SD card which shows separately to the internal memory. This has been the case since I got the phone last November though so I'm not sure why this would affect it...

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10 Posts

09-20-2018

IN

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Re: Moto G5 Plus - Camera Error - Please Restart Camera

2018-09-20, 7:27 AM

I had this issue as well since few months. Error would pop up for many times and thus had to wait till the time the camera app finally opens.

After reading the replies on this post, today I tried removing camera app permissions given to 3rd party apps. Try keeping it to bare minimum apps which you use frequently. After that just clear cache, data and force stop.

 

Restart your phone once. The issue will be resolved in most cases. Have tried opening the camera app on 10-15 occassions post this. Not received a single error till now. Fingers crossed. Hope it is resolved forever.

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4 Posts

04-10-2018

US

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Re: Moto G5 Plus - Camera Error - Please Restart Camera

2018-09-21, 3:03 AM

An update, 6 days in I have not had a single error since removing a bunch of permissions for the camera. My wifes phone, same model but different apps had her first error in 5 days today. I removed permission to one of the 9 current apps with permission and will give it a few days. I plan to work through each one until I find her culprit. 

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1 Posts

10-03-2018

US

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Re: Moto G5 Plus - Camera Error - Please Restart Camera

2018-10-03, 22:11 PM

So I just started getting this error about three or four weeks ago.. when I first started getting them it would happen once in a while & usually would work after forcing a stop on the camera app..

 

Not anymore - I get this all of the time now & usually have to reboot the phone.

 

I've tried a lot of what has been suggested, I also have a SD card (as external memory) - but it has to either be the last update from Moto or an update to one of the parts from Google causing this.

 

Really a bummer - please fix this!!

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1 Posts

10-07-2018

IN

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Re: Moto G5 Plus - Camera Error - Please Restart Camera

2018-10-07, 5:59 AM

I have the same issue. I tried a lot but again the issue is there. See opening camera app and clear the data is not the permanent solution. I m really fed up of getting this issue. Please update it asap. First of all I don't know why you people are not fixing this issue in the updated build version. And one more thing when g5 plus will get Oreo update.

 

Thanks.

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7 Posts

04-16-2017

DE

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Re: Moto G5 Plus - Camera Error - Please Restart Camera

2018-10-08, 8:27 AM

Just came to the forum to open a topic related to the most of the time broken camera in my Moto G 5 Plus. 

 

This issue seems to be getting worse with time, at first opening the camera every now and then it would show an error and refuse to start the camera but the next try it would work (I experienced this also on older phones so I take this as normal). But one year later with my Moto G 5 Plus having a working camera is an exception, sometimes taking 10 times or more till thee camera decides to work. Imagine you just want to take a quick picture somewhere but youre there standing for like 5 minutes waiting for your camera to finally turn on.. Same goes for other apps like Whatsapp trying to access the camera..

 

What kind of incompetent engeneers are working at Lenovo/Motorola, and what kind of management staff do they have that allows this kind of stuff to pass..

 

This is a driver issue not the Camera app issue!!

 

My partners **bleep**ty Huawei phone works ten times better than the new motorolas... 

 

There is not even a place where to properly complain about this.. put your sh## together Lenovo/Motorola.. 

 

 

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3 Posts

08-23-2018

US

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Re: Moto G5 Plus - Camera Error - Please Restart Camera

2018-10-08, 8:31 AM

Hey everyone, I just want to say I switched to a Google Pixel and that phone has zero camera issues. I had the Amazon Prime version of the G5 Plus and they accepted it as a return. If you can, just get rid of this phone and spend the money on a better phone.

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3 Posts

12-22-2017

US

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Re: Moto G5 Plus - Camera Error - Please Restart Camera

2018-10-13, 3:01 AM

This camera is truly atrocious.
I have to restart between 2-10 times to even snap a shot and it usually crashes afterward, again.
This also happened with my G4, but not at this rate.

After all the other issues I've had with this phone (refusing to connect to my PC) it will be my last Moto. I'm pretty thoroughly disgusted with them after this one.

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