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Aadesh321
Paper Tape
Posts: 2
Registered: ‎03-31-2017
Location: IN
Views: 29,115
Message 10 of 263

Re: Moto G5 Plus Camera Error Please restart camera

I also tried it
It works
but again after sometime its giving problem
please update it.
Rohini23
Paper Tape
Posts: 8
Registered: ‎05-07-2017
Location: IN
Views: 26,430
Message 11 of 263

Re: Moto G5 Plus Camera Error Please restart camera

I tried the troubleshooting steps but they didn't work. I just got my phone today. What should I do?

Rohini23
Paper Tape
Posts: 8
Registered: ‎05-07-2017
Location: IN
Views: 11,664
Message 12 of 263

Re: Moto G5 Plus Camera Error Please restart camera

I tried the steps but they don't work. Please assist further

Rohini23
Paper Tape
Posts: 8
Registered: ‎05-07-2017
Location: IN
Views: 11,663
Message 13 of 263

Re: Moto G5 Plus Camera Error Please restart camera

It didn't work please assist further
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iSngh
Paper Tape
Posts: 1
Registered: ‎05-08-2017
Location: IN
Views: 18,155
Message 15 of 263

Re: Moto G5 Plus - Camera Error - Please Restart Camera

I had the same problem. I think it starts when we install third party camera apps. After i uninstalled google camera the problem is solved.

 

If you are using any third party app try uninstalling it. 

tim_p78
Fanfold Paper
Posts: 7
Registered: ‎05-08-2017
Location: GB
Views: 18,148
Message 16 of 263

Re: Moto G5 Plus - Camera Error - Please Restart Camera

No additional camera apps installed

tim_p78
Fanfold Paper
Posts: 7
Registered: ‎05-08-2017
Location: GB
Views: 11,613
Message 17 of 263

Re: Moto G5 Plus Camera Error Please restart camera

Restart your phone in Safe Mode. Safe Mode puts a phone in a diagnostic state and it can help us determine if a third-party app is causing the device to malfunction (freeze/reboot/run slow/error message). Safe Mode temporarily disables all applications that have been installed via the Google Play store. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of the issue you are experiencing.

To activate Safe Mode:
1. Press on the power button
2. Press for 2-3 seconds on 'Power Off' on the screen
3. When the option 'Reboot to Safe Mode' appears on the screen, Press 'Ok'
4. The phone will restart in Safe Mode and 'Safe Mode' will appear on the bottom left0hand side of the screen

If you find that the issue is resolved in Safe Mode, please continue the procedure, following the steps below:

1. Restart the phone to return it to 'Normal' mode.
2. You will now need to start deleting your applications from the phone in order to identify which one is causing the issue
3. Begin by removing any applications anything that might access the camera as well as launchers, task or battery managers, or anti-virus. Test the phone without these applications installed. If the problem continues, you can continue to uninstall applications until you are able to identify which one is causing the issue.
4. To remove an application, you can simply drg the application towards the top of the Home screen and drop it in 'Uninstall,' which will appear at the top of the screen

Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 11,601
Message 18 of 263

Re: Moto G5 Plus Camera Error Please restart camera


@Rohini23 wrote:
It didn't work please assist further

Hi Rohini23,

 

Test first in Safe mode. Then reset app preferences. Go to Settings > Apps > Tap 3 dots > Tap reset app. Let me know if it works.

 

 

-Anne

Rohini23
Paper Tape
Posts: 8
Registered: ‎05-07-2017
Location: IN
Views: 11,597
Message 19 of 263

Re: Moto G5 Plus Camera Error Please restart camera

Already done that. Didn't work. Anything else to try? Have tried factory resetting too

Rohini23
Paper Tape
Posts: 8
Registered: ‎05-07-2017
Location: IN
Views: 11,597
Message 20 of 263

Re: Moto G5 Plus Camera Error Please restart camera

Didn't work in safe mode in the first place. Tried factory resetting as well. Didn't work

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