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Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 20,037
Message 21 of 260

Re: Moto G5 Plus Camera Error Please restart camera


@Rohini23 wrote:

Didn't work in safe mode in the first place. Tried factory resetting as well. Didn't work


Hi Rohini23,

 

Please update your profile with the serial/IMEI/MEID number of your phone. Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.



Regards,
Anne
Motorola Support

Rohini23
Paper Tape
Posts: 8
Registered: ‎05-07-2017
Location: IN
Views: 20,817
Message 22 of 260

Re: Moto G5 Plus Camera Error Please restart camera

Hey, I've updated it and yes you can. Thank you for the quick replies. Hope this issue gets resolved quickly
Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 27,542
Message 23 of 260

Re: Moto G5 Plus - Camera Error - Please Restart Camera


@tim_p78 wrote:

No additional camera apps installed


Hi tim_p78,

 

Did you test in Safe mode? Perform a clear data on your camera app. Go to Settings > Apps > Camera > Clear data. Let me know if it works.

 

 

Regards,
Anne
Motorola Support

tim_p78
Fanfold Paper
Posts: 7
Registered: ‎05-08-2017
Location: GB
Views: 27,364
Message 24 of 260

Re: Moto G5 Plus - Camera Error - Please Restart Camera

Error has not reoccured, but it was intermittent in the first place. So will wait and see. 

Rohini23
Paper Tape
Posts: 8
Registered: ‎05-07-2017
Location: IN
Views: 20,792
Message 25 of 260

Re: Moto G5 Plus Camera Error Please restart camera

Done


@Moto_Anne wrote:

@Rohini23 wrote:

Didn't work in safe mode in the first place. Tried factory resetting as well. Didn't work


Hi Rohini23,

 

Please update your profile with the serial/IMEI/MEID number of your phone. Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.



Regards,
Anne
Motorola Support


Done

game1
Fanfold Paper
Posts: 9
Registered: ‎02-03-2013
Location: IN
Views: 20,775
Message 26 of 260

Re: Moto G5 Plus Camera Error Please restart camera

Hi from last night I am having the same issue tried everything you said clearing app data and entering safe mode and camera doesn't work it says please restart camera. What should I do.
Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 19,816
Message 27 of 260

Re: Moto G5 Plus Camera Error Please restart camera

Hi Everyone,

 

 

Do you have SD card inserted when the error occurred? If so, is your card formatted as internal or external? 

 

 

-Anne

 

 

Rohini23
Paper Tape
Posts: 8
Registered: ‎05-07-2017
Location: IN
Views: 19,804
Message 28 of 260

Re: Moto G5 Plus Camera Error Please restart camera

Hey Anne it's classified as external only. I tried using it by removing as well
game1
Fanfold Paper
Posts: 9
Registered: ‎02-03-2013
Location: IN
Views: 19,792
Message 29 of 260

Re: Moto G5 Plus Camera Error Please restart camera

It was formatted as internal I removed it camera was working fine after re insterting the memory card the card is not working anymore it was fine before.

Senior MotoAgent
Senior MotoAgent
Posts: 3,431
Registered: ‎10-05-2016
Location: PH
Views: 19,774
Message 30 of 260

Re: Moto G5 Plus Camera Error Please restart camera

Hi Rohini23,

 

 I've seen that the camera is the one that is really crashing. I would suggest doing a clear cache partition without the sd card and see if that works.

 

game1

If it works just fine without sd card, possible that the sd card is the culprit. Since your sd card was formatted as internal storage and you remove or forget the sd card, that's the reason why the sd card is not working as you break internal storage into two which was encrypted to your phone. I would try to suggest formatting your sd card through PC and see if that would be recognized. Formatting sd card as internal storage is not that healthy. It may create problems on phones like this.

 

Regards,
Jess
Motorola Support

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