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tim_p78
Fanfold Paper
Posts: 7
Registered: ‎05-08-2017
Location: GB
Views: 13,699
Message 31 of 260

Re: Moto G5 Plus - Camera Error - Please Restart Camera

No issues since clearing the data on the camera app.

rlee777
Paper Tape
Posts: 1
Registered: ‎05-16-2017
Location: US
Views: 12,788
Message 32 of 260

Re: Moto G5 Plus - Camera Error - Please Restart Camera

In my case, I traced the problem to the use of the SD card as Internal Storage.  Apparently my SD card (PNY Elite) is not fast enough to be used as internal storage -- once I converted the SD card to Portable Storage, this camera error went away.  

 

Xuxant
What's DOS?
Posts: 5
Registered: ‎05-20-2017
Location: IN
Views: 5,163
Message 33 of 260

Re: Moto G5 Plus Camera Error Please restart camera

Even i am facing problem every first 3-4 time its very annoying i hav tried clearing cache also but facing same problem please fix it soon 

mr_aman01
Punch Card
Posts: 47
Registered: ‎05-14-2017
Location: IN
Views: 5,152
Message 34 of 260

Re: Moto G5 Plus Camera Error Please restart camera

Happened to me once but i got it under control by force closing it. Check if it works or u can simply reboot ur device. If nothing happens make sure u have enough storage left in ur device

Senior MotoAgent
Senior MotoAgent
Posts: 3,431
Registered: ‎10-05-2016
Location: PH
Views: 5,092
Message 35 of 260

Re: Moto G5 Plus Camera Error Please restart camera

Hi Xuxant,

 

 Do you have sd card installed on the phone? Have you tried to put it in safe mode?

 

Regards,
Jess
Motorola Support

Xuxant
What's DOS?
Posts: 5
Registered: ‎05-20-2017
Location: IN
Views: 5,092
Message 36 of 260

Re: Moto G5 Plus Camera Error Please restart camera

No i dont hav sd card in it


@MotorolaJess wrote:

Hi @Xuxant,

 

 Do you have sd card installed on the phone? Have you tried to put it in safe mode?

 

Regards,
Jess
Motorola Support


 

tc12
What's DOS?
Posts: 2
Registered: ‎05-26-2017
Location: US
Views: 5,055
Message 37 of 260

Re: Moto G5 Plus Camera Error Please restart camera

I tried the basic deleting camera data/forcing stop/disabling/rebooting re-enabling and the problem still persists.

 

My situation was that it worked last night and then this morning it did not?  Any ideas?

vjrahul
Paper Tape
Posts: 3
Registered: ‎05-26-2017
Location: IN
Views: 5,045
Message 38 of 260

Re: Moto G5 Plus Camera Error Please restart camera

Same issue here. Has happened several times since purchase. The error appears usually 2 times, and on the third time (closing and opening the camera app), camera works. No restarts were required. But several times, this '3 times thing' is required.

 

Sd card - used as external storage. No additional camera apps, launchers, battery, Antivirus, non-playstore apps installed yet.

 

It has even embarrassed me a few times, with a group waiting to be clicked in front and me fiddling with the phone.

deshu
Ctrl-Alt-Del
Posts: 6
Registered: ‎03-20-2017
Location: IN
Views: 4,871
Message 39 of 260

Re: Moto G5 Plus Camera Error Please restart camera

I have the exact same issue as @vjrahul, it needs closing camera app 2 times and opening again. Using internal storage for saving photos. SD card is being used as external storage only. This is really frustrating. 

jeffyjames78
Paper Tape
Posts: 2
Registered: ‎05-27-2017
Location: US
Views: 4,855
Message 40 of 260

Re: Moto G5 Plus Camera Error Please restart camera

I just got a new moto g5 plus today and have yet to see evidence the camera actually works.  Have gotten nothing but 'Camera Error Please Restart Camera'.


* I never inserted an SD card until a while into looking into this problem

** I inserted an SD card -- it did not help

** I formatted the SD card -- it did not help

* I started the phone in safe mode to see if that would help -- it did not

* I tried force stop and retrying -- did not help

* I tried clearing data, cache, disabling, re-enabling -- did not help

 

I'm about to return the phone for a refund but only want to do this as a last resort as I need a phone for the vacation I have planned in two days!!!   Can you please help?

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