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Eswarmutyala
Token Ring
Posts: 77
Registered: ‎05-27-2017
Location: IN
Views: 10,145
Message 51 of 262

Camera error moto g5 plus

When im opening camera always showing error several times I restarted...after restart one day working fine again showing same error

Regards
The Loser
Moto Sr Moderator
Moto Sr Moderator
Posts: 28,233
Registered: ‎02-02-2016
Location: US
Views: 10,086
Message 52 of 262

Re: Camera error moto g5 plus


@Eswarmutyala wrote:

When im opening camera always showing error several times I restarted...after restart one day working fine again showing same error


Here are some great troubleshooting videos that cover safe mode, cache clear, and factory reset. Try these suggestions and let us know

https://forums.lenovo.com/t5/Motorola-Owner-s-Blog/The-DIY-Movement-why-not-for-your-phone/ba-p/3375...

 

If you did a factory data reset and tested BEFORE installing or restoring ANY apps, and problem persists, then service/repair/replace is next step.


* Search box is your friend * I don't respond to PM if question belongs in forum
Senior MotoAgent
Senior MotoAgent
Posts: 3,431
Registered: ‎10-05-2016
Location: PH
Views: 2,882
Message 53 of 262

Re: Moto G5 Plus Camera Error Please restart camera

Hi surrealjam,

 

 Thanks for the provided information. We would like to ask for another bug report right after getting the error for us to check. The logs we've seen from the data you provided doesn't have enough information. This would be helpful, thanks.

 

Regards,
Jess
Motorola Support

surrealjam
Punch Card
Posts: 60
Registered: ‎12-23-2015
Location: GB
Views: 2,856
Message 54 of 262

Re: Moto G5 Plus Camera Error Please restart camera

MotorolaJess - can I PM you a link to the full bug report? I'd prefer not to share it here.

 

Thanks

rewant
What's DOS?
Posts: 2
Registered: ‎06-17-2017
Location: IN
Views: 2,833
Message 55 of 262

Re: Moto G5 Plus Camera Error Please restart camera

Senior MotoAgent
Senior MotoAgent
Posts: 3,431
Registered: ‎10-05-2016
Location: PH
Views: 2,751
Message 56 of 262

Re: Moto G5 Plus Camera Error Please restart camera

Hi Everyone,

 

Thanks for the information you provided, we just want to confirm if you guys have tried putting it in safe mode. Does the issue still occur while in safe mode?

 

To put it in safe mode, press and hold the power button until Power Off option appears on the screen. Press and hold the Power Off option until it Reboots to Safe Mode, then press OK.

 

Regards,
Jess
Motorola Support

 

pandu_barnez
Paper Tape
Posts: 1
Registered: ‎06-18-2017
Location: NL
Views: 2,693
Message 57 of 262

Re: Moto G5 Plus Camera Error Please restart camera

Problem persists, also on safe mode.

 

Since factory reset did not resolve the issue as well I'm sending my device off for repairs, hope that will help.

Tjeef
Ctrl-Alt-Del
Posts: 6
Registered: ‎04-14-2017
Location: DK
Views: 2,670
Message 58 of 262

Re: Moto G5 Plus Camera Error Please restart camera

Still happening for me also. No SD card.

 

It used to be "just" 3 times I needed to press OK to restart.

Recently I counted being asked 11 times though.

Still not every time. But daily or several days a week.

Moto G5 Plus - 3GB EU Model
Senior MotoAgent
Senior MotoAgent
Posts: 2,816
Registered: ‎10-07-2016
Location: PH
Views: 2,643
Message 59 of 262

Re: Moto G5 Plus Camera Error Please restart camera

Hi everyone,

 

If problem persist in Safe mode and a factory reset was performed, please submit it for repair.

 

Kind regards,

Joy

Motorola Support

Niranjan17
Paper Tape
Posts: 1
Registered: ‎06-29-2017
Location: IN
Views: 2,505
Message 60 of 262

Re: Moto G5 Plus Camera Error Please restart camera

I am also facing the camera restart error - Moto G5 plus
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