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14 Posts

05-03-2009

United States of America

28 Signins

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  • Posts: 14
  • Registered: ‎05-03-2009
  • Location: United States of America
  • Views: 136
  • Message 21 of 26

Re: Moto G5 - Cannot detect wifi

2018-06-03, 14:11 PM

I am in a hotel and can't change router settings.  Tried all suggestions except the "issue commands" thing which I wasn't comfortable with.  PC connects fine.

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14 Posts

05-03-2009

United States of America

28 Signins

136 Page Views

  • Posts: 14
  • Registered: ‎05-03-2009
  • Location: United States of America
  • Views: 136
  • Message 22 of 26

Re: Moto G5 - Cannot detect wifi

2018-06-03, 14:14 PM

 wrote:

I am in a hotel and can't change router settings.  Tried all suggestions except the "issue commands" thing which I wasn't comfortable with.  PC connects fine.


My cheap RCA phone that I got for travel in Europe works fine.

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2 Posts

06-04-2018

United States of America

1 Signins

30 Page Views

  • Posts: 2
  • Registered: ‎06-04-2018
  • Location: United States of America
  • Views: 30
  • Message 23 of 26

Re: Moto G5 Plus - Cannot detect wifi

2018-06-04, 4:37 AM

This shouldn't be marked as "solved" because it's not. One phone randomly started working again? Lovely. This is obviously a problem with this particular model of phone and not the wifi routers. I have the MotoG5 and I can only connect to about 3 networks total. Public networks such as my campus wifi don't work, airport wifi won't work, recent hotels I've stayed at won't connect either. This phone clearly needed more debugging before being released. Lenovo should do a recall on these phones if they're clearly having such major issues with something as simple as connecting to a wifi network (which literally EVERY phone I've previously had could do without any issues, on any wifi network).

 

Can't wait to return this useless phone and get a non-lenovo/Motorola phone!!

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1 Posts

08-19-2018

Spain

1 Signins

18 Page Views

  • Posts: 1
  • Registered: ‎08-19-2018
  • Location: Spain
  • Views: 18
  • Message 24 of 26

Re: Moto G5 - Cannot detect wifi

2018-08-19, 14:45 PM

I had the same problem with a new moto E5, in spain.

Your answer @fefepeto helped me.

Thanks for that!!

 

My router was in 2.4 GHz, channel 13 and seems that factory settings doesn't allow to use this channel.

I configured my router to use channel 6 and it connected inmediately.

 

I have to add, that I tested also sharing my 4G connection from my mobile G5S Plus, using "wifi zone" and also moto E5 didn't detect this wifi. In this case it's configured for 5GHz.

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14 Posts

05-03-2009

United States of America

28 Signins

136 Page Views

  • Posts: 14
  • Registered: ‎05-03-2009
  • Location: United States of America
  • Views: 136
  • Message 25 of 26

Re: Moto G5 - Cannot detect wifi

2018-08-20, 8:01 AM

I'll get rid of this pos as soon as i figure out what the best affordable bi-continental phone/plan is. Suggestions welcomed. 

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21 Posts

03-18-2017

India

13 Signins

168 Page Views

  • Posts: 21
  • Registered: ‎03-18-2017
  • Location: India
  • Views: 168
  • Message 26 of 26

Re: Moto G5 Plus - Cannot detect wifi

2018-10-04, 19:31 PM
don't wait my friend return your device quickly we all are facing same kind of issue
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