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Vipul_1988
Paper Tape
Posts: 3
Registered: ‎06-30-2018
Location: IN
Views: 4,077
Message 1 of 10

Moto G5 Plus Error "Camera keeps stopping".

I am using Moto G5 plus, My camera is not working. I have downloaded latest update on my phone. Error,"camera has stopped" "camera keeps stopping" "camera busy" Restart Phone" 

current error is "camera keeps stopping" 

Before week, To enable screencast function i have rooted my phone.  But my phone and camera was working perfectly fine, after week my fornt camera stopped working, and now rear camera is also not working

 

Below method i have tried but camera is still not working.

-checked in safe mode

-uninstalled all the application from mobile

-cleared date, cleared cache, disablled and enabled, download latest camera update.

-i have also removed sd card and tried in normal and safe mode.

 

Please guide what should i do next?

 

Vipul_1988
Paper Tape
Posts: 3
Registered: ‎06-30-2018
Location: IN
Views: 3,957
Message 2 of 10

Re: Moto G5 Plus Error "Camera keeps stopping".

IF i install new oreo update does it going to help.

Kodak
802.11n
Posts: 676
Registered: ‎01-30-2018
Location: GB
Views: 3,939
Message 3 of 10

Re: Moto G5 Plus Error "Camera keeps stopping".

As you say you have rooted your phone, this forum is unable to help you.

If it ain't broke, don't fix it.
Vipul_1988
Paper Tape
Posts: 3
Registered: ‎06-30-2018
Location: IN
Views: 3,931
Message 4 of 10

Re: Moto G5 Plus Error "Camera keeps stopping".

loooollll,

i am not going to buy motorola ever again

Kodak
802.11n
Posts: 676
Registered: ‎01-30-2018
Location: GB
Views: 3,915
Message 5 of 10

Re: Moto G5 Plus Error "Camera keeps stopping".


@Vipul_1988 wrote:

loooollll,

i am not going to buy motorola ever again


You shouldn't have broken it should you?

If it ain't broke, don't fix it.
marksimmo354
What's DOS?
Posts: 2
Registered: ‎07-31-2018
Location: GB
Views: 3,542
Message 6 of 10

Re: Moto G5 Plus Error "Camera keeps stopping".

Hi All,

 

i have same message when trying to open the Moto Camera 2 on my phone

 

Camera has stopped.

 

only message i get on the screen are:

X Close App

i Send Feedback

 

Have unistalled and updated, cleared data and cleared cache with no joy

 

Any Ideas ????

 

Post merged into a running thread. -Sandip

marksimmo354
What's DOS?
Posts: 2
Registered: ‎07-31-2018
Location: GB
Views: 3,563
Message 7 of 10

Moto G5 Plus Camera Has Stopped

Dear Forum

 

I have this message when trying to open the Moto Camera 2 on my phone.  Camera has been working fine for the past two weeks on Holiday.

 

Camera has stopped.

 

only message i get on the screen are:

X Close App

i Send Feedback

 

Have unistalled and updated, cleared data and cleared cache with no joy

 

Any Ideas ????

Senior MotoAgent
Senior MotoAgent
Posts: 1,640
Registered: ‎03-04-2016
Location: IN
Views: 3,538
Message 8 of 10

Re: Moto G5 Plus Camera Has Stopped


@marksimmo354 wrote:

Dear Forum

 

I have this message when trying to open the Moto Camera 2 on my phone.  Camera has been working fine for the past two weeks on Holiday.

 

Camera has stopped.

 

only message i get on the screen are:

X Close App

i Send Feedback

 

Have unistalled and updated, cleared data and cleared cache with no joy

 

Any Ideas ????


Hi marksimmo354,

 

We can do some basic troubleshooting steps that can help resolve the concern. We can use Device Help Application to diagnose an issue. Run a diagnostic first on Device Help App > Fix > Hardware Test. Also, can you please try to check with any other third party app and see does that works?

 

Thanks

Sandip

Moto Support

vbh12345
What's DOS?
Posts: 1
Registered: ‎02-03-2019
Location: IN
Views: 1,778
Message 9 of 10

Re: Moto G5 Plus Error "Camera keeps stopping".

I have a fix for this but not sure whether it will work for everyone. At first, drain your battery to 0% and let the phone be in shutdown state for a while. Then switch it "ON" and check the camera. If not working, do a few restarts again and your problem must be resolved. 

Peace ✌️

Maulik1990
What's DOS?
Posts: 1
Registered: ‎09-02-2019
Location: IN
Views: 131
Message 10 of 10

Re: Moto G5 Plus Error "Camera keeps stopping".

Is there any solution avaialble to fix this bug ?

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