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02-15-2018

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Moto G5 Plus: Error while searching for network

2018-02-15, 8:17 AM

Hi, 

 

Yesterday night while using my moto g5 plus, phone got hanged. Once after restarting the phone it's not detecting network. Automatic network search or manual network search, nothing is working only gives error ' error while searching for network'. Tried with different sim card but no use. In other fun sim works fine. Tried resetting, factory reboot. Nothing is working. Please help.

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5988 Posts

12-04-2017

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Re: Moto G5 Plus: Error while searching for network

2018-02-15, 12:06 PM

wrote:

Hi, 

 

Yesterday night while using my moto g5 plus, phone got hanged. Once after restarting the phone it's not detecting network. Automatic network search or manual network search, nothing is working only gives error ' error while searching for network'. Tried with different sim card but no use. In other fun sim works fine. Tried resetting, factory reboot. Nothing is working. Please help.


Hi, Aquib_khan.

 

We are sorry to hear about that, can you try these steps and let us know how it goes?

  • Please try going to Settings> More> Cellular Network Settings> Access Point Names> Tap 3 dots> reset to default. Let me know how it goes. 
  • If the above steps do not help > please follow these steps >>>

    settings > sim cards > disable the first sim > back > go to cellular networks > Preferred network type > chose 2G/3G > Back > Go to network operators > Search networks > Choose Automatically

    Repeat this for the other sim, hope this helps.

Note: If none of these helps, and if you have already tried FDR without restoring apps then the only option is service/repair.

 

Thanks,

Swaraj

Moto Support

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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1 Posts

09-01-2018

IN

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Re: Moto G5 Plus: Error while searching for network

2018-09-01, 15:45 PM
I have same problem like aquib_khan..and also I tried everything what you said but it didn't work ..is there any other solution
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1 Posts

12-10-2016

IN

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Re: Moto G5 Plus: Error while searching for network

2018-10-07, 16:23 PM
I also face. This problem please help me

Above solution never works
Can u suggest me another step for this bug
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2 Posts

11-24-2018

IN

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Re: Moto G5 Plus: Error while searching for network

2018-11-24, 17:42 PM

Am also having the same problem. Actually I was travelling to Bangalore. Until I reach the city got signal and at certain point of time there is no signal at all. Initially thought of network problem. But today morning realized that the problem is with phone, not the SIM cards. They are working well in other handsets and no SIM card is working with my phone. I've followed what is suggested from the support team, but no good outcome.

 

My handset is Moto G5s plus.

 

I request support team to help with this issue.

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1 Posts

12-17-2018

IN

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Re: Moto G5 Plus: Error while searching for network

2018-12-17, 2:03 AM

Hi Lenovo team,

I purchased a Moto G5plus 7-8 months back now I am facing problem with the phone explains as below.

1. Once after phone power off/on no network detecting.

2. If trying to place a call to any number getting error message " Turn off airplane mode to make a call"  which is already turned off.

3. If trying to select the network manually getting error message " error while searching for network.

 

Pls help me to shortout the issue as  I am unable to use the phone.

 

Regards..Navin pandey

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1 Posts

01-17-2019

IN

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Re: Moto G5 Plus: Error while searching for network

2019-01-17, 4:48 AM

Even in service center they tried and said the board has to be changed....which cost around 70-80%of the cost of mobile....

what i did was just updated form android N to O........

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3 Posts

03-13-2019

IN

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Re: Moto G5 Plus: Error while searching for network

2019-03-13, 4:37 AM
I have tried all steps even visited service center they said that as my mobile is US manufactured its not accepting India country code. What needs to be done
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1 Posts

10-18-2019

US

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Re: Moto G5 Plus: Error while searching for network

2019-10-18, 10:32 AM

I have a Moto G from 2016 that had the same issue("error while searching for network"). The problem, of course, was that the cellular radio had somehow turned off, and refused to turn back on again. I tried all the solutions suggested by Google search results with the exception of flashing any chips, which I really wanted to avoid. I kind of figured it really was a software issue that manifested overnight. Anyway, about a week later, I ran across a Youtube video which provided a solution that worked like a charm for me. I think this might help a lot of frustrated people with the same problem. The video is in Hindi, but I think it's clear enough that you can figure out the steps he talks about. Here's a link to the video:

 

https://www.youtube.com/watch?v=X7JOe5NdrIs

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8 Posts

04-26-2019

IN

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Re: Moto G5 Plus: Error while searching for network

2019-11-27, 6:49 AM
Isn't strange, There is nothing done by you and suddenly you've issues in phone and Moto help told you for service/repair.
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