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9 Posts

08-17-2018

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Moto G5 Plus Mobile Data Verizon Trash

2018-08-17, 21:09 PM

Hi, made the apparent mistake of purchasing a Motorola G5 Plus from COSTCO.  I've done every update, and now my mobile data from the Verizon towers is almost zero.  MotoG5+ says "LTE" so I run "speedtest" app and it races along at 0.01 MB/s down and 0.92MB/s up. Try again, 0.42MB/s down, and 0.07MB/s up.  Had seven, yes seven conversations with Verizon and they tell me it's my "crappy unlocked phone from Moto that's not designed for their network".  I don't think so. The G5+ is so-so with WiFi, but lately has crashed and burned on Bluetooth with a FitBit and I can't even get a single photo on my phone on the Verizon mobile data network. This is worthless. I won't even go on about how the GPS is about 75 feet too late for turns - apparently no compass in the darn thing.

Anyhow, do I have a reject phone or what? It seemed passable until a few months ago, now it's a worthless dog as we are not permitted to use the company WiFi, only mobile data, so it's that or nothing. HELP!  Update: No "S"

 

 

Edited: Moved thread to the correct phone community.-Sandip

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142 Posts

02-08-2018

US

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Re: MotoG5SPlus Mobile Data Verizon Trash

2018-08-17, 23:18 PM

I don't even see the G5S plus on the Costco website.

What is the exact model number?

Settings - About phone - Hardware Information - SKU

 

In my experience Costco has a pretty good return policy. Have you tried taking it back? Or has it been too long.

 

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9 Posts

08-17-2018

US

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  • Posts: 9
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Re: Moto G5 Plus Mobile Data Verizon Trash

2018-08-18, 4:58 AM

That's what makes me wonder if these phones are dogs, as COSTCO got rid of them all. They were on sale Jan-April, now, they're gone. Moto XT1687 G5+ Lunar Gray 32GB. Verizon swapped out the SIM card, no better. Global to CDMA setting. Anyone else have one of these, and what can COSTCO do when they have no more? Do I have to send it to Moto instead?

Anyone else have a G5+ (no S) that has to have a full scale signal to get mobile data? I have nearly all the spamware off and only added 3 of my own apps. Thanks

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9 Posts

08-17-2018

US

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114 Page Views

  • Posts: 9
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  • Message 4 of 5

Re: Moto G5 Plus Mobile Data, Verizon Trash

2018-08-18, 5:00 AM

 wrote:

I don't even see the G5S plus on the Costco website.

What is the exact model number?

Settings - About phone - Hardware Information - SKU

 

In my experience Costco has a pretty good return policy. Have you tried taking it back? Or has it been too long.

 



That's what makes me wonder if these phones are dogs, as COSTCO got rid of them all. They were on sale Jan-April, now, they're gone. Moto XT1687 G5+ Lunar Gray 32GB. Verizon swapped out the SIM card, no better. Global to CDMA setting. Anyone else have one of these, and what can COSTCO do when they have no more? Do I have to send it to Moto instead? Anyone else have a G5+ (no S) that has to have a full scale signal to get mobile data? I have nearly all the spamware off and only added 3 of my own apps. Thanks

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80 Posts

05-01-2018

GR

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Re: Moto G5 Plus Mobile Data, Verizon Trash

2018-08-18, 16:27 PM

Here is the G5plus and G5Sforum.

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