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flickedup59
What's DOS?
Posts: 1
Registered: ‎01-26-2019
Location: AU
Views: 485
Message 1 of 2

Moto G5 Plus - Mobile Data unavailable

I performed a system update from Moto last week and now I can't access Mobile data. My provider Amaysim is Australia. I'm using my phone as a hotspot for my laptop from monday nights to friday mornings.

Senior MotoAgent
Senior MotoAgent
Posts: 5,361
Registered: ‎03-05-2018
Location: US
Views: 295
Message 2 of 2

Re: Moto G5 Plus - Mobile Data unavailable

Hi flickedup59,

 

Thanks for posting. This is odd. I would initially recommend booting the phone in safe mode just so we can isolate the third-party apps. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

Let me know. 

 

Best regards,
Rich
Motorola-Lenovo Support

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