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TheGlutton
Paper Tape
Posts: 1
Registered: ‎05-15-2019
Location: GB
Views: 403
Message 1 of 2

Moto G5 Plus Oreo shows 0% battery during charging and shuts down as soon as charger unplugged

Hi.

 

Since updating to Oreo on my G5 Plus it shows 0% battery during charging and then shuts down as soon as the charger is unplugged. However, when I restart the phone it does show the correct charged battery state.

 

Any ideas?

 

Thx.

Senior MotoAgent
Senior MotoAgent
Posts: 5,782
Registered: ‎12-04-2017
Location: IN
Views: 362
Message 2 of 2

Re: Moto G5 Plus Oreo shows 0% battery during charging and shuts down as soon as charger unplugged


@TheGlutton wrote:

Hi.

 

Since updating to Oreo on my G5 Plus it shows 0% battery during charging and then shuts down as soon as the charger is unplugged. However, when I restart the phone it does show the correct charged battery state.

 

Any ideas?

 

Thx.


Hi TheGlutton,

 

Thank you for writing to us, you can do a Battery Calibration on your device, to do so please hold the power button until device reboots. Upon reboot plug into the charger. Allow the phone to charge to 100% and leave on the charger for at least an additional hour. Repete the process twice a week.

 

Also, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Let us know how it goes?

 

Regards,

Swaraj

Motorola Support

 

 

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