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Fanfold Paper
Posts: 3
Registered: ‎04-05-2017
Location: IN
Views: 2,541
Message 1 of 4

Moto G5 Plus Showing Not Charging

My Moto G5 Plus starts to restart while using, I took it to the authorized service center, they flashed my device and then gave me, now when I plugged in the charger it is showing Not Charging and it is not even charging 1% no matter how long I plugged in the charger. And an app CommServer starts as soon as the device boot up. I would like to know to fix it. How could I know whether the installed os is an official indian ROM for Moto G5 Plus?


Please refer the below screenshots and help me fix my phone.




Senior MotoAgent
Senior MotoAgent
Posts: 3,431
Registered: ‎10-05-2016
Location: PH
Views: 2,500
Message 2 of 4

Re: Moto G5 Plus Showing Not Charging

Hi prabudbz,


Have you tried to resetting the phone? Have you tried to use different chargers?

Would you please update your profile with the serial/IMEI/MEID number of your phone? is it okay if we look at your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

Update your profile here
Motorola Support

Paper Tape
Posts: 2
Registered: ‎01-18-2019
Location: IN
Views: 286
Message 3 of 4

Re: Moto G5 Plus Showing Not Charging

I have the same issue.


It says 1% and Apps>battery shows not charging.


I did factory reset and tried many chargers but no luck. 

Fanfold Paper
Posts: 24
Registered: ‎07-11-2018
Location: US
Views: 265
Message 4 of 4

Re: Moto G5 Plus Showing Not Charging

My phone would not charge yesterday either. Tried multiple cables and power supplies. No luck.


Today I popped my SIM out to put it in another phone, and ran into a snag (could not find my nano -> micro adapter). With the tray out, I plugged my charger into the phone, and low and behold... It started charging.


Popped the SIM and mem card back in, and all is well.


Have no idea why that worked, but I'm just happy it did.

Moto G5 Plus running Android 8.1 (Oreo).
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