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3 Posts

03-27-2017

India

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  • Message 1 of 14

Moto G5 Plus Switching Off

2017-03-27, 12:53 PM

Hi,

I recieved this phone eysterday and it is sometimes switching off on its own. Anyboday with a solution on this??

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3454 Posts

10-05-2016

Philippines

543 Signins

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  • Location: Philippines
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  • Message 2 of 14

Re: Moto G5 Plus Switching Off

2017-03-27, 14:43 PM

Hi ArjunKar,

 


Would you please update your profile with the serial/IMEI/MEID number of your phone? is it okay if we look at your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

Update your profile here

Regards,
Jess
Motorola Support

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3 Posts

03-27-2017

India

4 Signins

70 Page Views

  • Posts: 3
  • Registered: ‎03-27-2017
  • Location: India
  • Views: 70
  • Message 3 of 14

Re: Moto G5 Plus Switching Off

2017-03-28, 12:14 PM

Hi Jess,

I have done that.

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1 Posts

06-09-2017

India

1 Signins

14 Page Views

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  • Location: India
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  • Message 4 of 14

Re: Moto G5 Plus Switching Off

2017-06-09, 11:06 AM

Was there any solution for the switch off issue? I am also facing the same, please help.

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3454 Posts

10-05-2016

Philippines

543 Signins

43822 Page Views

  • Posts: 3454
  • Registered: ‎10-05-2016
  • Location: Philippines
  • Views: 43822
  • Message 5 of 14

Re: Moto G5 Plus Switching Off

2017-06-09, 18:07 PM

Hi ArjunKar,

 

 Do you still have this issue? Please let us know, thanks.

 

Regards,
Jess
Motorola Support

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4 Posts

07-20-2017

United States of America

5 Signins

44 Page Views

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  • Registered: ‎07-20-2017
  • Location: United States of America
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  • Message 6 of 14

Re: Moto G5 Plus Switching Off

2017-07-20, 14:09 PM

I've accidentally held the power button and turned off my phone 5 times in the 1st 24 hours of ownership.  The power button placement is beyond absurd.  Is there a third part product that might foil this preposterousness?

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1 Posts

07-27-2017

Brazil

3 Signins

29 Page Views

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  • Registered: ‎07-27-2017
  • Location: Brazil
  • Views: 29
  • Message 7 of 14

Re: Moto G5 Plus Switching Off

2017-07-27, 16:49 PM

Hi, I also have this problem. I bought the phone in May but just in the last few days it's begun spontaneously switching itself off. It's done it twice in the last few days.

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1 Posts

07-28-2017

United States of America

2 Signins

32 Page Views

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  • Message 8 of 14

Re: Moto G5 Plus Switching Off

2017-07-28, 4:18 AM

I'm having the same issue.  At first I thought I was just holding the button somehow while it was in my pocket, and I attributed that to poor hardware design.  But then it turned itself off when it was sitting on my nightstand.  Very irritated, since I literally bought it less than 36 hours ago.  And this has happened like five times today.  Help!

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32 Posts

03-11-2016

United States of America

67 Signins

461 Page Views

  • Posts: 32
  • Registered: ‎03-11-2016
  • Location: United States of America
  • Views: 461
  • Message 9 of 14

Re: Moto G5 Plus Switching Off

2017-07-28, 13:41 PM
I also have had the phone for a few months, and just in the past week, the phone randomly reboots. It also has had some problems with google search, and also not receiving phone calls and they go right to voicemail. All this started in the past week or 2.
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1 Posts

08-16-2017

India

2 Signins

12 Page Views

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  • Registered: ‎08-16-2017
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  • Message 10 of 14

Re: Moto G5 Plus Switching Off

2017-08-16, 17:28 PM

I have just received Moto g5 plus India. And within a hour it's getting switched off on it's own. Have asked the online retailer to replace the product but I hope this problem doesn't happens with the new replaced one . Is this problem with the operating system

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