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Paper Tape
Posts: 5
Registered: ‎03-20-2017
Location: IN
Message 1 of 80 (10,039 Views)

Moto G5 Plus Turbo Charging Issue

I ordered my moto g5 plus 16gb from flipkart the full smartphone experience was good but at tge end of the day device require charging but as soon as i charge my phn which is according to you turbo charge capable but when i charged it does not get charged quickly i change my fast charger with other fast charger the result is same.

Plz Resolve this issue or otherwise i will return this device

Paper Tape
Posts: 2
Registered: ‎03-20-2017
Location: IN
Message 2 of 80 (9,820 Views)

Re: Moto G5 Plus Turbo Charging Issue


MSD07 wrote:

I ordered my moto g5 plus 16gb from flipkart the full smartphone experience was good but at tge end of the day device require charging but as soon as i charge my phn which is according to you turbo charge capable but when i charged it does not get charged quickly i change my fast charger with other fast charger the result is same.

Plz Resolve this issue or otherwise i will return this device


MSD07 wrote:

I ordered my moto g5 plus 16gb from flipkart the full smartphone experience was good but at tge end of the day device require charging but as soon as i charge my phn which is according to you turbo charge capable but when i charged it does not get charged quickly i change my fast charger with other fast charger the result is same.

Plz Resolve this issue or otherwise i will return this device


Not an official reply but try to measure speed using ampere app,

If its above 1700ma turbo charging is working fine if its showing 500 or 600 try for replacement, never go for repair, its pure waste of time,

 

Senior MotoAgent
Posts: 3,366
Registered: ‎10-05-2016
Location: PH
Message 3 of 80 (9,700 Views)

Re: Moto G5 Plus Turbo Charging Issue


MSD07 wrote:

I ordered my moto g5 plus 16gb from flipkart the full smartphone experience was good but at tge end of the day device require charging but as soon as i charge my phn which is according to you turbo charge capable but when i charged it does not get charged quickly i change my fast charger with other fast charger the result is same.

Plz Resolve this issue or otherwise i will return this device


Hi MSD07,

 

Would you please be more specific on how the phone is not turbocharging? or give a sample scenario? That would help us isolate the concern, thanks.

 

Regards,
Jess
Motorola Support

What's DOS?
Posts: 2
Registered: ‎03-21-2017
Location: IN
Message 4 of 80 (9,680 Views)

Re: Moto G5 Plus Turbo Charging Issue it's not charging please give the reply on this


MSD07 wrote:

I ordered my moto g5 plus 16gb from flipkart the full smartphone experience was good but at tge end of the day device require charging but as soon as i charge my phn which is according to you turbo charge capable but when i charged it does not get charged quickly i change my fast charger with other fast charger the result is same.

Plz Resolve this issue or otherwise i will return this device


 

Blue Screen Again
Posts: 29
Registered: ‎11-01-2016
Location: IN
Message 5 of 80 (9,600 Views)

Re: Moto G5 Plus Turbo Charging Issue

The phone takes 2 hours to charge from 10% to 100%,please help
Paper Tape
Posts: 5
Registered: ‎03-20-2017
Location: IN
Message 6 of 80 (9,588 Views)

Re: Moto G5 Plus Turbo Charging Issue

What type of specific info you want ...... It takes about 20min for 20 percent of charge
Paper Tape
Posts: 5
Registered: ‎03-20-2017
Location: IN
Message 7 of 80 (9,595 Views)

Re: Moto G5 Plus Turbo Charging Issue

Yaahhh!!!! Mine is same problem
Blue Screen Again
Posts: 29
Registered: ‎11-01-2016
Location: IN
Message 8 of 80 (9,591 Views)

Re: Moto G5 Plus Turbo Charging Issue

Uplaod photos of charging with time here, i am not able to upload photos here......and also the rear camera cannot focus the nearer objects.

Blue Screen Again
Posts: 29
Registered: ‎11-01-2016
Location: IN
Message 9 of 80 (9,517 Views)

Re: Moto G5 Plus Turbo Charging Issue

I am facing the same,you even dont reply here.
Paper Tape
Posts: 4
Registered: ‎03-23-2017
Location: IN
Message 10 of 80 (9,495 Views)

Re: Moto G5 Plus Turbo Charging Issue

I am also facing charging issue it take 1.30 hrs for 90% and 30 mins for last 10%, u have given 6hr in 15 min charging it means ? Then why we are facing this issue? Put your solutions

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