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Moto G5 Plus and Amazon Music streaming conflicts

2018-02-22, 15:56 PM

When listeninng to Amazon Music streaming it periodically jumps to the start of the song or to a completely different song on a different track.  I also lose some of my settings like sound volume, then the screen freezes.

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2438 Posts

12-19-2016

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Re: Moto G5 Plus and Amazon Music streaming conflicts

2018-02-22, 22:01 PM

Hi lmrenault

 

Does it only happen with Amazon Music? How often does it happen? How about with other music streaming sites, does it also acts the same? Have you tried clearing the cache of Amazon app? Go to Settings > Apps > Amazon music > Storage > clear cache/data. Let me know how it goes. 

 

Regards,
Ella
Motorola Support

 

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3 Posts

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Re: Moto G5 Plus and Amazon Music streaming conflicts

2018-02-22, 22:09 PM

Thanx Ella.  Amazon Music is the only music app I use.  The problem occurs occasionally.  I cleared the cache as you recommend, and we'll see if that helps.

.....Lance

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Re: Moto G5 Plus and Amazon Music streaming conflicts

2018-03-04, 14:15 PM

I have the same problem with my Moto G 5 Plus and my Amazon music periodically lowers the volume all the way to mute. I cleared the cache. Do I clear the data to?

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684 Posts

01-30-2018

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Re: Moto G5 Plus and Amazon Music streaming conflicts

2018-03-04, 16:01 PM

Try streaming music from Spotify,  this will tell you if it's the phone or the Amazon app.  If it's the Amazon app then uninstall it and then reinstall it.

If it ain't broke, don't fix it.
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Re: Moto G5 Plus and Amazon Music streaming conflicts

2018-03-06, 21:02 PM

wrote:

I have the same problem with my Moto G 5 Plus and my Amazon music periodically lowers the volume all the way to mute. I cleared the cache. Do I clear the data to?




Yes, please. Let us know it goes. - Ella

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Re: Moto G5 Plus and Amazon Music streaming conflicts

2018-03-13, 19:33 PM

wrote:

wrote:

I have the same problem with my Moto G 5 Plus and my Amazon music periodically lowers the volume all the way to mute. I cleared the cache. Do I clear the data to?




Yes, please. Let us know it goes. - Ella


I unistalled and reinstalled Amazon Music which has worked so far.

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Re: Moto G5 Plus and Amazon Music streaming conflicts

2018-03-13, 19:38 PM

That looks good, it was a corupt Amazon app.  I'm sure that you won't have any more trouble. 

If it ain't broke, don't fix it.
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09-09-2018

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Re: Moto G5 Plus and Amazon Music streaming conflicts

2018-09-09, 5:27 AM

I just got this phone on Thursday and I cannot get the Amazon music app to work at all. I've tried everything and nothing works. It will download but will not open not allow us to listen to our phones.

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