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26 Posts

04-20-2017

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  • Message 11 of 28

Re: Moto G5 Plus - enabling 911 calling

2017-04-22, 10:22 AM
Thanks to Moto for issuing a patch so quickly. Too bad security patches take so long to get issued.
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26 Posts

04-20-2017

United States of America

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  • Message 12 of 28

Re: Moto G5 Plus - enabling 911 calling

2017-04-23, 11:13 AM

Even though I downloaded and installed the 911 patch I keep getting Moto alerts that tell me I can't use VoLTE because of the 911 issue. Was the issued patch problematic? I enabled VoLTE after I installed the patch to try it out. I've disabled it again pending getting this sorted out.

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20058 Posts

02-03-2016

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  • Message 13 of 28

Re: Moto G5 Plus - enabling 911 calling

2017-04-24, 14:07 PM

wrote:

Even though I downloaded and installed the 911 patch I keep getting Moto alerts that tell me I can't use VoLTE because of the 911 issue. Was the issued patch problematic? I enabled VoLTE after I installed the patch to try it out. I've disabled it again pending getting this sorted out.


Can you post a screen shot of the alert? I know we did a single push of the message so if you are getting multiple messages I would need to investigate why that might happen. Thanks.

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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20058 Posts

02-03-2016

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  • Message 14 of 28

Re: Moto G5 Plus - enabling 911 calling

2017-04-24, 14:37 PM

wrote:

wrote:

Even though I downloaded and installed the 911 patch I keep getting Moto alerts that tell me I can't use VoLTE because of the 911 issue. Was the issued patch problematic? I enabled VoLTE after I installed the patch to try it out. I've disabled it again pending getting this sorted out.


Can you post a screen shot of the alert? I know we did a single push of the message so if you are getting multiple messages I would need to investigate why that might happen. Thanks.


Okay, was able to confirm that the Verizon notification went out twice. Can you confirm that, or have you received it more than twice? Thanks and sorry about that!

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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26 Posts

04-20-2017

United States of America

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  • Message 15 of 28

Re: Moto G5 Plus - enabling 911 calling

2017-04-24, 18:35 PM

Hey Matt,

 

The timeline was:

I got the first alert.

One or two days later I got notified that a patch was available. I downloaded and installed the patch.

I enabled VoLTE to try it out because I never bothered to enable it.

The next day when I turned on my phone I got another alert which seemed identical to the first alert.

I disabled VoLTE not knowing if there was still an ongoing issue or not.

I have not recieved any further notifications regarding this issue.

VoLTE is still disabled.

 

Thanks for following up. Can G5 users safely assume VoLTE is ok to enable again? I guess you have determined that there was a repeat alert sent out so that seems to explain it.

 

Thanks again.

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20058 Posts

02-03-2016

United States of America

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  • Message 16 of 28

Re: Moto G5 Plus - enabling 911 calling

2017-04-27, 15:55 PM

Oops. Sorry for the delayed response.

 

Yes, if you have received the over-the-air update you are fine to re-enable VoLTE. 

 

Apologies again for the confusion!

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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26 Posts

04-20-2017

United States of America

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  • Message 17 of 28

Re: Moto G5 Plus - enabling 911 calling

2017-04-27, 17:12 PM

Sounds good. Thanks!

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58 Posts

04-05-2017

United States of America

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  • Message 18 of 28

Re: Moto G5 Plus - enabling 911 calling

2017-05-02, 0:59 AM

I'm on Straight Talk via VZW and have downloaded & applied OTA update. I've since tried to use the internet while on the phone (wireless earpiece) with success. Calls are clearer, also.

Thanks for the fix. 

 

When I was connected to the wireless earpiece, the internet reception gauge had a little sliver line in the last/longest side. Might be a Wi-Fi connected icon that I haven't noticed before. 

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4 Posts

04-07-2017

United States of America

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  • Message 19 of 28

Re: Moto G5 Plus on Verizon - enabling 911 calling

2017-05-02, 20:21 PM

You have to enable it via Verizon.  Then it will appear as an option on your phone.  It's in the products and apps section of Verizon and called "HD Voice"

 

WARNING... if you enable HD Voice on your Verizon account, your call quality will be HORRIBLE on the Moto G5 Plus.  I just tried it again yesterday (May 1).

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3 Posts

05-20-2017

India

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  • Message 20 of 28

Re: Moto G5 Plus - enabling 911 calling

2017-05-20, 10:51 AM

No idea 

Hannan
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