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3 Posts

10-12-2017

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Moto G5 Plus file manager's remote management

2017-11-20, 11:55 AM

I have an issue with File Manager's Remote management. whenever i try to connect my phone to the laptop with the help of a common wifi which is supported by remote management. the file manager gives a unique ftp:// address which we are supposed to insert in our my computer address link. however, it asks for username and password. even after inserting my username and password of the wifi it does not get connected. can somebody tell me what exactly am i supposed to insert a username and password?  

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3948 Posts

12-01-2016

PH

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Re: Moto G5 Plus file manager's remote management

2017-11-20, 21:35 PM

Hi Yash313,

 


What specific app are you using? For the username/password, that is like a setting for that 3rd party app.

 


Regards,
Daisy
Moto Support

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3 Posts

10-12-2017

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Re: Moto G5 Plus file manager's remote management

2017-11-21, 8:13 AM

I am not using any third party app. i am using moto's file manager. My laptop is asking for the username and password after typing the ftp:// link given by my handset in my computer address link. 

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1874 Posts

02-11-2016

US

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Re: Moto G5 Plus file manager's remote management

2017-11-21, 15:15 PM

wrote:

I am not using any third party app. i am using moto's file manager. My laptop is asking for the username and password after typing the ftp:// link given by my handset in my computer address link. 


I just tested this on my G5 Plus and I was able to browse the files correctly. Upon starting the connection you're prompted to create a login/password. If that's not working then disconnect on via the Remote Manager > Menu (3 dots on top right) > Clear login password > Menu (3 dots on top right) > Set password. Try setting the new username/password and try connecting again.

 

-Tom



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3710 Posts

04-04-2013

US

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Re: Moto G5 Plus file manager's remote management

2017-12-29, 18:46 PM

wrote:

wrote:

I am not using any third party app. i am using moto's file manager. My laptop is asking for the username and password after typing the ftp:// link given by my handset in my computer address link. 


I just tested this on my G5 Plus and I was able to browse the files correctly. Upon starting the connection you're prompted to create a login/password. If that's not working then disconnect on via the Remote Manager > Menu (3 dots on top right) > Clear login password > Menu (3 dots on top right) > Set password. Try setting the new username/password and try connecting again.

 

-Tom


for that info !  I was about to create a new topic in the Moto Z Force community and figured I should search first.  I wasn't able to connect my phone & laptop using Remote Management over the past weekend.  I saw this post and cleared the old password I set (couldn't remember setting one) and it's working correctly now.  Good deal. :robothappy:

~Scott
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2 Posts

02-13-2018

BR

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Re: Moto G5 Plus file manager's remote management

2018-02-13, 11:43 AM

Thank you very much for solve this disgusting issue. Even the Brazilian Motorola Support was not able to solve it. I spend most of yesterday unsuccesfully by trying to find out what username and password I should use. I download many Apps on my device as well programs on my desktop which had no use for that. Thank you all, support and the user which post this issue.

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2 Posts

02-13-2018

BR

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Re: Moto G5 Plus file manager's remote management

2018-02-13, 12:01 PM

Now, it is possible see all folders on my desktop as well on my Moto G4 Play, though I still don´t find out how to delete a certain folder on my desktop (please, see the screenshot). Thanks in advance for any additional help.

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177 Posts

01-02-2018

IE

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Re: Moto G5 Plus file manager's remote management

2018-02-13, 15:47 PM

Hey! That's clever! Never noticed this functionality in the Moto File Manager app.

Very handy. Thanks Motorol Atom :smileytongue:

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3 Posts

07-11-2019

IN

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Re: Moto G5 Plus file manager's remote management

2019-07-11, 6:25 AM
Sir, I have seen in the options (3dots) there is no clear password
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3 Posts

07-11-2019

IN

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  • Message 10 of 10

Re: Moto G5 Plus file manager's remote management

2019-07-11, 6:27 AM
After updating it is showing sir thank you
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