12-05-2018 10:37 AM
After updating my Moto G5 Plus to oreo 8.1 (OTA oficial update), locking the phone with the fingerprint sensor works 1 out of 10 times. Unlocking is not afected at all. Tried safe mode, no difference. Tried factory reset with cache wipe, no luck.
This was my favourite feature on this phone, no fiddling with the power button to lock it just touch sensor with any finger.
12-06-2018 03:13 AM
Thanks for reporting to us, this is odd. Let me try to assist you with this. Just to narrow down—did you receive the update via OTA notification on your device?
Have you tried removing Fingerprint? If not, please try to remove and re-add again. Let us know if that makes any difference?
Remove a fingerprint
For more information, please click here.
Hope this helps.