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gmcaber
Paper Tape
Posts: 2
Registered: ‎07-31-2015
Location: CL
Views: 207
Message 1 of 4

Moto G5 Plus fingerprint sensor not locking phone after oreo 8.1

After updating my Moto G5 Plus to oreo 8.1 (OTA oficial update), locking the phone with the fingerprint sensor works 1 out of 10 times. Unlocking is not afected at all. Tried safe mode, no difference. Tried factory reset with cache wipe, no luck.

This was my favourite feature on this phone, no fiddling with the power button to lock it just touch sensor with any finger.

Senior MotoAgent
Senior MotoAgent
Posts: 3,967
Registered: ‎12-04-2017
Location: IN
Views: 116
Message 2 of 4

Re: Moto G5 Plus fingerprint sensor not locking phone after oreo 8.1

Hi gmcaber,

 

Thanks for reporting to us, this is odd. Let me try to assist you with this. Just to narrow down—did you receive the update via OTA notification on your device?

 

Have you tried removing Fingerprint? If not, please try to remove and re-add again. Let us know if that makes any difference?

 

Remove a fingerprint

  1. Touch Settings > Security
  2. Touch Fingerprint, and unlock the screen with your pattern, PIN, or password.
  3. Select the trash icon next to the fingerprint you wish to remove.
  4. Select Delete to confirm. 

For more information, please click here.

 

Hope this helps.


Regards,
Swaraj

Moto Support

gmcaber
Paper Tape
Posts: 2
Registered: ‎07-31-2015
Location: CL
Views: 27
Message 3 of 4

Re: Moto G5 Plus fingerprint sensor not locking phone after oreo 8.1

Yes I did receive de update via OTA notification.

Tried removing fingerprint and registering again, it didn't solve the issue.

andyross
Punch Card
Posts: 99
Registered: ‎12-31-2014
Location: US
Views: 5
Message 4 of 4

Re: Moto G5 Plus fingerprint sensor not locking phone after oreo 8.1

I have noticed that it seems to require a more firm press and takes a second or two.

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