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01-18-2018

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Moto G5 Plus front camera changing colors before picture is taken

2018-01-18, 18:47 PM

Hello,

 

My front camera has been functioning as normal for months now, but since two weeks ago, the front camera screen alternates between washed out colors of white, light yellow, and gray before I take the picture. The resulting picture is whatever washed out shade the shutter captures. No settings have been changed and I've tried unistalling the camera back to stock and installing all updates. I currently have version 6.0.86.7.

 

This also occurs when doing a front-facing video, so I've attached a video, where you can notice the video "clicking" to different shades. It's very noticeable to see the shade changes on people and the resulting picture/video makes them look like ghosts.

 

 

Thanks,

Liza

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3948 Posts

12-01-2016

PH

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Re: Moto G5 Plus front camera changing colors before picture is taken

2018-01-19, 14:59 PM

Hi quirkygrrl,

 

To properly assist you with your concern, will you please verify what is the model of your phone, please? Is it a G5S Plus or G5 Plus?

 

Thanks!


Regards,
Daisy
Moto Support

 

 

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3 Posts

01-18-2018

US

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Re: Moto G5 Plus front camera changing colors before picture is taken

2018-01-19, 19:15 PM
It is a G5 Plus. I think I might've posted this in the wrong board. Could you move it to correct board, or do I have to repost it?
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3948 Posts

12-01-2016

PH

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Re: Moto G5 Plus front camera changing colors before picture is taken

2018-01-23, 21:44 PM

wrote:
It is a G5 Plus. I think I might've posted this in the wrong board. Could you move it to correct board, or do I have to repost it?

It's already in the correct community. By the way, are you using the default camera app? Please send us some screenshots and the link to the video you shared. It seems it's no longer playing.

 


Regards,
Daisy
Moto Support

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3 Posts

01-18-2018

US

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  • Posts: 3
  • Registered: ‎01-18-2018
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Re: Moto G5 Plus front camera changing colors before picture is taken

2018-01-23, 22:58 PM
Oh okay, I fixed the link to the video. The screenshots that I took have people in them, so I'll try to take some more later and upload them.
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3948 Posts

12-01-2016

PH

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  • Posts: 3948
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Re: Moto G5 Plus front camera changing colors before picture is taken

2018-01-24, 21:34 PM

wrote:
Oh okay, I fixed the link to the video. The screenshots that I took have people in them, so I'll try to take some more later and upload them.

Alright. We'll wait then.

 


Regards,
Daisy
Moto Support

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