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aadil672
Blue Screen Again
Posts: 3
Registered: ‎07-02-2019
Location: IN
Views: 395
Message 1 of 4

Moto G5 Plus is NOT turning on

 

Hi All,

My Moto g5 Plus is not turning on since 2 days (isssue started when mobile charge got drained and then I plugged to charge it, but when I tried to turn on by pressing power button but it is not able to boot, its try to start but after sometime again reaches to same starting point. I mean, Mobile is not able boot it seems.

 

Please help/guide me to fix this issue.

Thanks in advance!

aadil672
Blue Screen Again
Posts: 3
Registered: ‎07-02-2019
Location: IN
Views: 375
Message 2 of 4

Re: Moto G5 Plus is NOT turning on

Today it crashed altogether and is stuck on the motorola start up bit and wont go any further. The only way to stop it it to take the battery out and it wont start up at all beyond repeating the start up page over and over and over...getting sick of hearing HELLO MOTO over and over again. 

Senior MotoAgent
Senior MotoAgent
Posts: 6,032
Registered: ‎12-04-2017
Location: IN
Views: 291
Message 3 of 4

Re: Moto G5 Plus is NOT turning on


@aadil672 wrote:

Today it crashed altogether and is stuck on the motorola start up bit and wont go any further. The only way to stop it it to take the battery out and it wont start up at all beyond repeating the start up page over and over and over...getting sick of hearing HELLO MOTO over and over again. 


Sorry to hear that aadil672, let me try to help you with this. Let us try a few steps here to see if that makes any difference?

  1. Switch off your device > use a different charger to plug in > make sure you notice the charging status once connected > let your device be on charge for the whole night(Close to 5-6 Hrs) > try turning your device on > observe and let us know how it goes?

If this did not help, our best bet would be to have your device sent for Service Center as the next logical option for further diagnosis and assistance. It sounds like hardware/battery issue. Our service team should be able to help you with this.


Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
aadil672
Blue Screen Again
Posts: 3
Registered: ‎07-02-2019
Location: IN
Views: 209
Message 4 of 4

Re: Moto G5 Plus is NOT turning on

@Swaraj, Thanks a lot for your response, I tried that option ( which you have mention ) multiple times but unfortunately nothing worked.

So Finally I did Soft reset and now my mobile is working fine but the thing is I don't wanted to do format as I need to get backup of all my whatsApp and other data and while doing reset I lost all Smiley Sad.

Anyway thanks again form your input. Smiley Happy
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