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davidD93
Paper Tape
Posts: 6
Registered: ‎04-25-2017
Location: GB
Views: 28,952
Message 1 of 26

Moto G5 Plus not lighting up incoming calls

Whenever I am trying to answer a call, my phone does not light up. I have to manually unlock and swipe down from the top and press on the notification to answer a call. Is this correct or is there something wrong with my phone?

davidD93
Paper Tape
Posts: 6
Registered: ‎04-25-2017
Location: GB
Views: 28,607
Message 2 of 26

Re: Moto G5 Plus not lighting up incoming calls

I've just tried in safe mode, and the issue is not resolved
davidD93
Paper Tape
Posts: 6
Registered: ‎04-25-2017
Location: GB
Views: 28,579
Message 3 of 26

Re: Moto G5 Plus not lighting up incoming calls

I appear to have solved the issue - I unlocked 'system tuner UI' in the settings, and I appear to have inadvertently changed a setting in this so that it doesn't apear full screen.

sayedmohu
Fanfold Paper
Posts: 21
Registered: ‎04-26-2017
Location: IN
Views: 28,521
Message 4 of 26

Re: Moto G5 Plus not lighting up incoming calls

Which setting is that coz i couldn't find any in the System UI Tuner
davidD93
Paper Tape
Posts: 6
Registered: ‎04-25-2017
Location: GB
Views: 28,471
Message 5 of 26

Re: Moto G5 Plus not lighting up incoming calls

In the system UI Tuner > other > Power notification controls, turn on. Then under Settings > Apps > Phone, I had notifications set to Level 4 by accident, should have been Level 5.
Lokeshkjain
Fanfold Paper
Posts: 9
Registered: ‎06-10-2017
Location: IN
Views: 27,797
Message 6 of 26

Re: Moto G5 Plus not lighting up incoming calls

My phone will ring for an incoming call. The screen stays blank. I have to hit the power button, then unlock the phone, then fumble to the call in progress, then try to answer it.
I miss about half of the calls.
Did a full "factory data reset".
in my phone i am using only 3 third party apps whatsup, yahoomail, instagram .
but in a day i am facing this problem many times. another a problem in video recording very noise video records in every recorded video a background noise running huuuuunnnnnn this type. in loudspeaker sound breaks, my voice not clearly goes to another person a back ground sound running during the call. i was run my phone in safe mode more then 24 hours but problem still occurring .so please check this problem and give me solution.

iandeborah
What's DOS?
Posts: 1
Registered: ‎07-25-2017
Location: AU
Views: 27,199
Message 7 of 26

Re: Moto G5 Plus not lighting up incoming calls

Sorry, but how do i find system UI?
Dog69
Ctrl-Alt-Del
Posts: 26
Registered: ‎09-12-2017
Location: US
Views: 25,488
Message 8 of 26

Re: Moto G5 Plus not lighting up incoming calls

I don't see levels in phone notification settings.  It has something about override do not disturb

SHUBHAM1994
Paper Tape
Posts: 3
Registered: ‎09-23-2017
Location: IN
Views: 25,011
Message 9 of 26

Re: Moto G5 Plus not lighting up incoming calls

same problum occurs

SHUBHAM1994
Paper Tape
Posts: 3
Registered: ‎09-23-2017
Location: IN
Views: 25,012
Message 10 of 26

Re: Moto G5 Plus not lighting up incoming calls

same problum occurs, motorola customer support manupulating us like..safe mode running, other apps uninstalled, factory data reset but issue not resolved.

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