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Former Employee
Posts: 6,032
Registered: ‎12-04-2017
Location: IN
Views: 1,587
Message 11 of 42

Re: Moto G5 Plus not receiving incoming calls intermittently


@ROY_ROSENTHAL wrote:

I had a call go straight to a missed call notification this morning around 8:43 Mountain time. I believe that it was a spam call with a spoofed local number but it still should have rung. There was no message. Google voice notified me immediately of the missed call. I did the bug report. Here is the link to the zip file on my Google Drive:

 

https://drive.google.com/file/d/1ETdIv-vxgIa2dOOfSDMfGbbZFW2Ao6Mc/view?usp=sharing

 

Let me know if you have any trouble accessing it.


Hi ROY_ROSENTHAL,

 

Thank you for sharing us the Bug report, we have shared the same with our engineer team for further investigation. We will keep you posted if we need further information.

 

Thanks,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
SLGhosh83
Blue Screen Again
Posts: 4
Registered: ‎06-13-2018
Location: US
Views: 1,571
Message 12 of 42

Re: Moto G5 Plus not receiving incoming calls intermittently

Hello!
I've been facing the same issue for the last 5 months or so. I've tried everything as the users' mention here except for a hard reset. Is there anything I can try before I try that? Thanks!
ROY_ROSENTHAL
Paper Tape
Posts: 5
Registered: ‎12-21-2013
Location: US
Views: 1,569
Message 13 of 42

Re: Moto G5 Plus not receiving incoming calls intermittently

"I've been facing the same issue for the last 5 months or so."

 

I don't think there is anything to do until Lenovo troubleshoots this and gets back to us.

 

What cell provider are you using?

SLGhosh83
Blue Screen Again
Posts: 4
Registered: ‎06-13-2018
Location: US
Views: 1,566
Message 14 of 42

Re: Moto G5 Plus not receiving incoming calls intermittently

I use Metro PCS.

 

SLGhosh83
Blue Screen Again
Posts: 4
Registered: ‎06-13-2018
Location: US
Views: 1,560
Message 15 of 42

Re: Moto G5 Plus not receiving incoming calls intermittently

The only way the problem seems to go away temporarily is when I restart my phone.
ROY_ROSENTHAL
Paper Tape
Posts: 5
Registered: ‎12-21-2013
Location: US
Views: 1,558
Message 16 of 42

Re: Moto G5 Plus not receiving incoming calls intermittently

OK, I use Mint Mobile. So that means we that both of our plans go through T-Moblie, if that means anything. 

SLGhosh83
Blue Screen Again
Posts: 4
Registered: ‎06-13-2018
Location: US
Views: 1,540
Message 17 of 42

Re: Moto G5 Plus not receiving incoming calls intermittently

That could be a possible explanation. Also, read here that someone with Verizon/Sprint facing a similar issue. Not sure how to deal with this, but Lenevo should soon deal with this.
Anonymous_User
Not applicable
Posts: 0
Views: 1,472
Message 18 of 42

Re: Moto G5 Plus not receiving incoming calls intermittently

any updates on this?

Dsmith907
What's DOS?
Posts: 2
Registered: ‎07-10-2018
Location: US
Views: 1,427
Message 19 of 42

Re: Moto G5 Plus not receiving incoming calls intermittently

I have had this exact problem for the last few months. I have AT&T as my carrier, so it's definitely the phone. Please fix! I'm about to just buy a new phone. 

Dsmith907
What's DOS?
Posts: 2
Registered: ‎07-10-2018
Location: US
Views: 1,426
Message 20 of 42

Re: Moto G5 Plus not receiving incoming calls intermittently

Can you check on this issue? This needs to be resolved. This is extremely bad for my work. 

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