Moto G5 Plus not receiving incoming calls intermittently

[Agent_Swaraj]

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@ROY_ROSENTHAL wrote:

I had a call go straight to a missed call notification this morning around 8:43 Mountain time. I believe that it was a spam call with a spoofed local number but it still should have rung. There was no message. Google voice notified me immediately of the missed call. I did the bug report. Here is the link to the zip file on my Google Drive:

https://drive.google.com/file/d/1ETdIv-vxgIa2dOOfSDMfGbbZFW2Ao6Mc/view?usp=sharing

Let me know if you have any trouble accessing it.

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Hi ROY_ROSENTHAL,

Thank you for sharing us the Bug report, we have shared the same with our engineer team for further investigation. We will keep you posted if we need further information.

Thanks,

Swaraj

Moto Support

[SLGhosh83]

Hello!
I've been facing the same issue for the last 5 months or so. I've tried everything as the users' mention here except for a hard reset. Is there anything I can try before I try that? Thanks!

[ROY_ROSENTHAL]

"I've been facing the same issue for the last 5 months or so."

I don't think there is anything to do until Lenovo troubleshoots this and gets back to us.

What cell provider are you using?

[SLGhosh83]

I use Metro PCS.

[SLGhosh83]

The only way the problem seems to go away temporarily is when I restart my phone.

[ROY_ROSENTHAL]

OK, I use Mint Mobile. So that means we that both of our plans go through T-Moblie, if that means anything. 

[SLGhosh83]

That could be a possible explanation. Also, read here that someone with Verizon/Sprint facing a similar issue. Not sure how to deal with this, but Lenevo should soon deal with this.

[Anonymous_User]

any updates on this?

[Dsmith907]

I have had this exact problem for the last few months. I have AT&T as my carrier, so it's definitely the phone. Please fix! I'm about to just buy a new phone. 

[Dsmith907]

Can you check on this issue? This needs to be resolved. This is extremely bad for my work.