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147 Posts

07-15-2017

United States of America

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Re: Moto G5 Plus - wifi problem

2017-07-25, 20:32 PM

_JM wrote:
I would just like to check back if anyone is still experiencing this concern after the recent software update that rolled out. If there are still some, please reset network settings and let us know what happens.

 

Regards,

JM

Motorola Support


_JM can you be a little more specific on which recent software update you are talking about? Is/was that update world wide or region specific?

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5418 Posts

07-12-2014

United States of America

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Re: Moto G5 Plus - wifi problem

2017-07-25, 20:33 PM

wrote:

Hello,

I have the latest update on my phone and i am still having the same wifi problem.  This problem is eating up my data plan and its painful that such a great phone cannot be fixed.  Why do we have to reset our router?

I go to other friend's house and i cannot access their wifi. Should i tell them to accomodate me by resetting their router so that i can use their wifi?  Absolutely no so lenovo should please fix the problem.

Thanks


Have you already tried a network reset? If not, please go to Settings > Backup & Reset > Network Settings Reset > Reset Settings. Do a quick reboot of the phone, then test.

 

-JM

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56 Posts

06-02-2008

United States of America

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Re: Moto G5 Plus - wifi problem

2017-07-25, 20:36 PM

Ok indeed - for me  doing the network reset was precisely what corrected the issue w/ my Moto (B)

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8 Posts

07-15-2017

United States of America

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Re: Moto G5 Plus - wifi problem

2017-07-25, 21:01 PM

I have done all the trouble shooting and it nothing works

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3 Posts

02-13-2016

U.K.

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Re: Moto G5 Plus - wifi problem

2017-07-26, 10:39 AM

I have just bought a moto G5 and I am facing same problem.

I don't even see my wifi network.

I can see my wifi network with my moto g3 and my moto g4 and all other devices I have.

 

I have tried to share wifi connection with my moto g3, it only works with no security; If I choose wpa... it doesn't work.

 

I have installed the latest system upgrade, reset network et restarted and this dit not fix the issue.

 

What solved the issue was to change my wifi router config :

 

In NorthAmerica they only use chanels 1 to 11 for wifi and in Europ we also use chanel 12 and 13 and in Japan they also use chanel 14. (https://en.wikipedia.org/wiki/List_of_WLAN_channels)

My wifi router was configured on chanel 13 (in fact it's on AUTO mode and chose chanel 13) . As soon as I swiched to chanel 9 my wifi network appeared and I could connect easily.

 

I suspect Lenovo to have chosen a cheap wifi chip - or to have a poor wifi driver.

 

This also means that I will be facing this problem where ever I go. Changing the router config is not an option in mots cases (hotspot,...) !

 

I am very desapointed, this is my 4th motoG. I'm considering returning it to the store.

 

 

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1 Posts

07-26-2017

United States of America

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Re: Moto G5 Plus - wifi problem

2017-07-27, 0:07 AM

Hi,

 

I bought this phone from Costco a month back and initially it was fine while conneting to Wifi. Now it automatically switch to data and shuts off wifi. I realized when I received warning from my phone carrier that I have used 75% of my 10 GB data. I closely monitred it and realized that my wifi desn't stay for even 1 minute on an disconnects. I have Fios 150mps/150mps and aroud 8 devices connect.None of he device have this problem. Cecked with Costc and they said go forr factory reset and I decided to do some research and found this forum. It seems lot of people are having same issue and I do not thin it will resolve based on other peles review and comments on this forum. Is there a soultion to it or otherwise I will return it back to Costco ass I am still in 90 days return back time frame. Any inputs on these lines will be highly apprciated - if this problem can be resolved.

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12 Posts

07-22-2017

Belgium

47 Signins

242 Page Views

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Re: Moto G5 Plus - wifi problem

2017-07-27, 9:40 AM

I've also done all troubleshooting. Except for a factory reset which I refuse to do.

It's starting to annoy me. When I write something on Chrome on my phone, like a comment or w/e,  and the WiFi bails on me, i have to start all over again... Very frustrating.

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5 Posts

07-27-2017

United States of America

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Re: Moto G5 Plus - wifi problem

2017-07-27, 13:58 PM

Has this update been pushed through the amazon channel yet?

 

Anyone with an amazon version, can you comment on the wifi performance post update?

 

What is the build number for the update?  Thanks

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5 Posts

07-27-2017

United States of America

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Re: Moto G5 Plus - wifi problem

2017-07-27, 14:00 PM

Has this update been pushed through the amazon channel?

 

What is the build number?  Can anyone with an amazon confirm the receipt of an update and/ or comment on the wifi performance post update?

 

 

Thank you

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6 Posts

05-07-2017

India

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  • Message 120 of 911

Re: Moto G5 Plus - wifi problem

2017-07-27, 14:09 PM

I am not sure what update they are talking about? Atleast for me nothing has changed.

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