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Moto G PhonesMoto G5 / Moto G5 Plus
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5 Posts

07-27-2017

United States of America

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Re: Moto G5 Plus - wifi problem

2017-07-27, 14:28 PM

Can we get some more information from a Moto support member regarding this update?

 

My phone is en route for being returned.  I can still stop it if I get some confirmation that this problem has been fixed.

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6 Posts

07-27-2017

United States of America

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Re: Moto G5 Plus - wifi problem

2017-07-27, 14:34 PM
I would also like to know if there is anything that can be done e about the wifi issue. I bought the phone last week and have been Having trouble using it the same places where I always used my old phone. I went back to the store they gave me a new one but it has the same problem.
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3 Posts

07-27-2017

Canada

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Re: Moto G5 Plus - wifi problem

2017-07-27, 22:57 PM

Hey Guys,

 

Just wanted to add to the thread that I am having the same issues as well. WIFI keeps disconnecting, I have tried everything to fix it. Changed router settings, reset network and phone a few times, I replaced my ISP modem, I even got a replacement phone from AMAZON and the phone is still doing it.

 

I got a replacement phone and it was disconnecting even more often, and longer periods of time. 

 

The only solution I had was to turn off wireless data so that way I don't get charged if the phone disconnects WIFI.

 

I did use the phone at on my work WIFI and it does disconnect there too, altough it seems not as often(but I don't check as often either). 

 

 

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6 Posts

07-27-2017

United States of America

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Re: Moto G5 Plus - wifi problem

2017-07-28, 0:04 AM
Yes a real problem the issue with this phone. I also exchanged it for a new one and it had the same issues
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6 Posts

07-27-2017

United States of America

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Re: Moto G5 Plus - wifi problem

2017-07-28, 0:11 AM
I think the only way Motorola will fix this problem is if people stop buying the phone. we have to get out to every blog and forum to warn people against buying this phone. We to tell everyone that ot will only cause them frustration and headaches. Every time I tried to call Moto support they told me to make a hard reset. Which didn't help just wasted my time setting my phone back up
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3 Posts

07-27-2017

Canada

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Re: Moto G5 Plus - wifi problem

2017-07-28, 0:31 AM

I would like to add that both Motorola and Amazon customer service was very professional. Motorola is trying to do something by creating a phone that is affordable and great . Yes they up but I hope they keep doing what they doing and hopefully fix the issues . Until then I am going back to Samsung 

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5418 Posts

07-12-2014

United States of America

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Re: Moto G5 Plus - wifi problem

2017-07-28, 13:26 PM

Hello everyone,

 

Can you confirm that you have the lastest software version on your phone? You can go to Settings > About Phone > System Update. If there is an update available, kindly download and install it. Let us know what happens.

 

-JM

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3 Posts

07-27-2017

Canada

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Re: Moto G5 Plus - wifi problem

2017-07-28, 13:40 PM

Yes I checked a million times and it keep saying software is up to date. Too bad phone will be going back next week. Already got samsung ordered. 

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6 Posts

05-07-2017

India

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Re: Moto G5 Plus - wifi problem

2017-07-28, 14:23 PM

yes i have latest update and the settings say you s/w is uptodate. still after every 30 secs my wifi goes off in mobile while everyother gadget is working perfectly fine.

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7 Posts

06-22-2017

Belgium

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Re: Moto G5 Plus - wifi problem

2017-07-28, 14:24 PM

After the update the problem still excists. But i'm having it a lot less frequently than before. Mostly after periods of long inactivity. 

Delete a whole lot of apps cause I've had the random reboot thing to.. and another factory reset lol.

This phone got the label 'avoid like the plague' in belgian reviews :-)

 

I'm sure, stuff will be fixed eventually :-)

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