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4 Posts

06-17-2017

India

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  • Message 71 of 911

Re: Moto G5 Plus - wifi problem

2017-06-17, 10:03 AM

Same problem, no reply from lenovo.

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4 Posts

06-17-2017

India

8 Signins

110 Page Views

  • Posts: 4
  • Registered: ‎06-17-2017
  • Location: India
  • Views: 110
  • Message 72 of 911

Re: Moto G5 Plus - wifi problem

2017-06-17, 10:06 AM

I am also facing same issue. Really annoyed with the product

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4 Posts

06-17-2017

India

8 Signins

110 Page Views

  • Posts: 4
  • Registered: ‎06-17-2017
  • Location: India
  • Views: 110
  • Message 73 of 911

Re: Moto G5 Plus - wifi problem

2017-06-17, 10:12 AM

Hi,

I am facing the same issue and really annoyed!!

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2 Posts

06-17-2017

India

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  • Location: India
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  • Message 74 of 911

Re: Moto G5 Plus - wifi problem

2017-06-17, 13:44 PM

Got a new MotoG5 yesterday, and ran into this problem. I see there are many threads for this problem here and on other sites as well but no solution. Can someone from Lenovo / Motorola please provide some insight on this problem and perhaps a solution or a workaround 

 

PS: Tried disabling wifi scanning reset network settings, problem is still there. 

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3 Posts

06-20-2017

United States of America

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  • Posts: 3
  • Registered: ‎06-20-2017
  • Location: United States of America
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  • Message 75 of 911

Re: Moto G5 Plus - wifi problem

2017-06-20, 16:25 PM

Hello everyone,

 

I am an IT certified professional, I do not work for Lenovo or Motorola. I was able to figure out a way to fix this wifi connectivity issue on my own. I am not sure if it will work for you all, but it's worth a try. So I did a few troubleshooting tests to see what works and what doesn't. I configured my router to turn on guest network, I connected my G5 phone to it and the Wifi worked. My thing is I don't want to use guest network as it is not encrypted... I later tried the wifi at a few public locations such as walmart and a hotel; again my G5 maintained connectivity. However, they were all guest networks and with no encryption. This led me to think that the G5 was not registering the encryption type of my home network. The following steps I took in order for the phone to maintain wifi connectivity with wpa2 encryption.

 

First few steps I took is I followed all suggestions that were posted in this thread, which are:

Forget networks

Reset network settings to default

Turn off wifi location scanning

In your wifi router configuration switch to channel 10 for your 2.4Ghz connection with WPA2 encryption

 

Now, with another phone (borrow your significant other's phone) I turned on the hotspot with wpa2 encryption. On my G5 I entered the passphrase I needed for the hotspot and it connected. Connection was steady and no disconnects. I disconnected from the hotspot and later connected to my home wifi network and now it works fine.

 

Conclusion, possibly the phone did not register the home wifi network encryption correctly and it just needed to be reset by connecting to a different device with wpa2 encryption enabled or what not. 

 

I hope this may help you all

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3 Posts

06-20-2017

United States of America

1 Signins

39 Page Views

  • Posts: 3
  • Registered: ‎06-20-2017
  • Location: United States of America
  • Views: 39
  • Message 76 of 911

Re: Moto G5 Plus - wifi problem

2017-06-20, 16:30 PM

Hello everyone,

 

I am an IT certified professional, I do not work for Lenovo or Motorola. I was able to figure out a way to fix this wifi connectivity issue on my own. I am not sure if it will work for you all, but it's worth a try. So I did a few troubleshooting tests to see what works and what doesn't. I configured my router to turn on guest network, I connected my G5 phone to it and the Wifi worked. My thing is I don't want to use guest network as it is not encrypted... I later tried the wifi at a few public locations such as walmart and a hotel; again my G5 maintained connectivity. However, they were all guest networks and with no encryption. This led me to think that the G5 was not registering the encryption type of my home network. The following steps I took in order for the phone to maintain wifi connectivity with wpa2 encryption.

 

First few steps I took is I followed all suggestions that were posted in this thread, which are:

Forget networks

Reset network settings to default

Turn off wifi location scanning

In your wifi router configuration switch to channel 10 for your 2.4Ghz connection with WPA2 encryption

 

Now, with another phone (borrow your significant other's phone) I turned on the hotspot with wpa2 encryption. On my G5 I entered the passphrase I needed for the hotspot and it connected. Connection was steady and no disconnects. I disconnected from the hotspot and later connected to my home wifi network and now it works fine.

 

Conclusion, possibly the phone did not register the home wifi network encryption correctly and it just needed to be reset by connecting to a different device with wpa2 encryption enabled or what not. 

 

I hope this may help you all

Reply
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3 Posts

06-20-2017

United States of America

1 Signins

39 Page Views

  • Posts: 3
  • Registered: ‎06-20-2017
  • Location: United States of America
  • Views: 39
  • Message 77 of 911

Re: Moto G5 Plus - wifi problem

2017-06-20, 16:32 PM

Hello everyone,

 

I am an IT certified professional, I do not work for Lenovo or Motorola. I was able to figure out a way to fix this wifi connectivity issue on my own. I am not sure if it will work for you all, but it's worth a try. So I did a few troubleshooting tests to see what works and what doesn't. I configured my router to turn on guest network, I connected my G5 phone to it and the Wifi worked. My thing is I don't want to use guest network as it is not encrypted... I later tried the wifi at a few public locations such as walmart and a hotel; again my G5 maintained connectivity. However, they were all guest networks and with no encryption. This led me to think that the G5 was not registering the encryption type of my home network. The following steps I took in order for the phone to maintain wifi connectivity with wpa2 encryption.

 

First few steps I took is I followed all suggestions that were posted in this thread, which are:

Forget networks

Reset network settings to default

Turn off wifi location scanning

In your wifi router configuration switch to channel 10 for your 2.4Ghz connection with WPA2 encryption

 

Now, with another phone (borrow your significant other's phone) I turned on the hotspot with wpa2 encryption. On my G5 I entered the passphrase I needed for the hotspot and it connected. Connection was steady and no disconnects. I disconnected from the hotspot and later connected to my home wifi network and now it works fine.

 

Conclusion, possibly the phone did not register the home wifi network encryption correctly and it just needed to be reset by connecting to a different device with wpa2 encryption enabled or what not. 

 

I hope this may help you all

Reply
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13 Posts

05-20-2017

India

22 Signins

182 Page Views

  • Posts: 13
  • Registered: ‎05-20-2017
  • Location: India
  • Views: 182
  • Message 78 of 911

Re: Moto G5 Plus - wifi problem

2017-06-20, 18:29 PM

I also face the same issue. Wifi will disconnect and connect itself back randomly. Most of the times, my PC will also be connected and so I have verified that router and internet connection were working fine as I could use internet on my laptop while connected to the same network. G5 plus had very basic problems Lenovo. Definitely not worth for a phone costing 17000.

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2 Posts

06-22-2017

United States of America

1 Signins

19 Page Views

  • Posts: 2
  • Registered: ‎06-22-2017
  • Location: United States of America
  • Views: 19
  • Message 79 of 911

Re: Moto G5 Plus - wifi problem

2017-06-22, 8:33 AM

Just bought my Moto G5. But it is disappointing to see the wifi getting disconnected after around 5 minutes. And there's no way it connects again unless I resatrt my modem. I have a Netgear c3000 router.

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7 Posts

06-22-2017

Belgium

14 Signins

79 Page Views

  • Posts: 7
  • Registered: ‎06-22-2017
  • Location: Belgium
  • Views: 79
  • Message 80 of 911

Re: Moto G5 Plus - wifi problem

2017-06-22, 20:34 PM

Same with moto G5. Going to give it, 10 days from now and i'm returning it to the store. Considering the complaints here. Corrupt SD cards, now this wifi problem. Dear god, could burn my cash instead of spending it..

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