Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G5 / Moto G5 Plus
All Forum Topics
Options

7 Posts

06-22-2017

Belgium

14 Signins

79 Page Views

  • Posts: 7
  • Registered: ‎06-22-2017
  • Location: Belgium
  • Views: 79
  • Message 81 of 911

Re: Moto G5 Plus - wifi problem

2017-06-22, 20:37 PM

And disabling that wifi scanning doesn't work. Makes it even worse here lol --> 100% firmware issue if you ask me.

Reply
Options

24 Posts

07-15-2016

United States of America

44 Signins

480 Page Views

  • Posts: 24
  • Registered: ‎07-15-2016
  • Location: United States of America
  • Views: 480
  • Message 82 of 911

Re: Moto G5 Plus - wifi problem

2017-06-24, 19:07 PM

so, is lenovo gonna get off their ass and fix this problem or are these forums just a place to keep us busy and outta their hair?

Reply
Options

5236 Posts

10-05-2016

United States of America

651 Signins

54827 Page Views

  • Posts: 5236
  • Registered: ‎10-05-2016
  • Location: United States of America
  • Views: 54827
  • Message 83 of 911

Re: Moto G5 Plus - wifi problem

2017-06-29, 13:50 PM

Hi Everyone,

 

 Can anyone confirm if you guys tried putting your phone into safe mode? We just want to know if there is an app that triggers wifi not to connect, I appreciate those who will try, thanks.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
Reply
Options

1 Posts

06-30-2017

India

1 Signins

38 Page Views

  • Posts: 1
  • Registered: ‎06-30-2017
  • Location: India
  • Views: 38
  • Message 84 of 911

Re: Moto G5 Plus - wifi problem

2017-06-30, 7:56 AM

Hi,

 

I too facing the same issue with my wifi, i am using wifi in my office and home. i am having problem with dual bandwidth router, moto G5 plus connects with higher that only dissconnects automatically, but i dont have issue with low bandwidth router. kindly look into this issue and solve it. this is only temporary solution. we cant expect everywhere we had lower bandwidth devices. so solve it ASAP.

 

Thanks,

Vshankar

Reply
Options

3 Posts

05-03-2017

India

11 Signins

84 Page Views

  • Posts: 3
  • Registered: ‎05-03-2017
  • Location: India
  • Views: 84
  • Message 85 of 911

Re: Moto G5 Plus - wifi problem

2017-06-30, 14:05 PM

There are no apps that actually trigger to disconnect wifi. I tried all possibilities including factory reset.

Reply
Options

7 Posts

06-22-2017

Belgium

14 Signins

79 Page Views

  • Posts: 7
  • Registered: ‎06-22-2017
  • Location: Belgium
  • Views: 79
  • Message 86 of 911

Re: Moto G5 Plus - wifi problem

2017-06-30, 15:58 PM

Did the safety mode test. And the issue is still there. It's not about finding the wifi. It finds the network fine,just randomly disconnect. As soon as you start using the phone again it reconnects. That is the issue. 


Alot of casual users will never even notice it. I've tested it on multiple networks.

I need my wifi to be connected all the time for my work so that is a serious problem for me. I really wonna return the phone, but bought a cover and don't wonna reinstall everything again lol. 

It's firmware related so it can be fixed.

Reply
Options

2 Posts

06-30-2017

India

3 Signins

25 Page Views

  • Posts: 2
  • Registered: ‎06-30-2017
  • Location: India
  • Views: 25
  • Message 87 of 911

Re: Moto G5 Plus - wifi problem

2017-06-30, 16:24 PM

I'm experiencing the same issues as the user above. I turned off Wifi scanning, it did not seem to help. I could be standing near my router and wifi will still disconnect and reconnect randomly. The phone is displaying full signal strength also.

Reply
Options

1 Posts

06-28-2017

India

16 Signins

82 Page Views

  • Posts: 1
  • Registered: ‎06-28-2017
  • Location: India
  • Views: 82
  • Message 88 of 911

Re: Moto G5 Plus - wifi problem

2017-06-30, 17:11 PM

Hi I am Vivek mane I purchased a Moto g5 plus one month back and I am also facing same problem my WiFi is disconnected and connected automatically even I change the WiFi auto scanning setting it's not working I am still facing problem , I hope your team will work on this thing as good as they can and fix our problem because everyone is facing same problem

Reply
Options

1 Posts

06-26-2017

United States of America

27 Signins

204 Page Views

  • Posts: 1
  • Registered: ‎06-26-2017
  • Location: United States of America
  • Views: 204
  • Message 89 of 911

Re: Moto G5 Plus - wifi problem

2017-06-30, 18:21 PM

Not sure if this is related or not, but I had problems with my g5+ disconnecting/reconnecting while sleeping and shortly after waking the phone. It would disconnect and reconnect every 10-15 min or so, turns out it was switching back and forth between 2.5ghz and 5ghz. I disabled the 2.5ghz band in the router and and I no longer have the problem.

Reply
Options

2 Posts

06-17-2017

India

4 Signins

79 Page Views

  • Posts: 2
  • Registered: ‎06-17-2017
  • Location: India
  • Views: 79
  • Message 90 of 911

Re: Moto G5 Plus - wifi problem

2017-07-01, 1:22 AM

@ Jess - I have PMed you links to a screen recording of the issue and the bug report generated immediately after.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms