05-31-2017 09:16 AM
06-04-2017 03:36 PM
I have exactly the same problem, brand new phone. Wi-fi connection just disappears. I'm pretty close to the router, and my old phone didn't have a problem, and my partner's phone doesn't either. It's a hardware or firmware bug with the Moto G5 plus it seems.
Is somebody working on this to release an update to fix this?
06-05-2017 12:07 PM
Hi, I bought this phone (G5 Plus) from Amazon US less than a month ago and am experiencing the same issue. I'm still using the original firmware, the update hasn't arrived yet.
My home network has an advance firewall from where I can sniff all the IP traffic. I haven't performed a deep network inspection yet, I will do it once the issue reappears.
In an initial test I did I noticed that when this problem comes up there's a minimal amount of traffic routed thru the firewall. I tried to browse some websites using Chrome during the issue and was able to captured only DNS queries, no http/s traffic, why is that happening?. Disabling/enabling Airplane or WiFi mode didn't help to fix the problem, so I had to reboot my cellphone.
I'll let you know once I have more information.
06-05-2017 01:02 PM
We have passed this along to our Engineers and they want few more information from the device when the issue occurred. Please take a new bug report following the steps mentioned.
06-06-2017 01:55 AM
Well, turned out to be a simple fix for me, and certainly my Technical Cause (although Root Cause I will have to leave to the Lenovo/HTC/Android geeks to figure out)
I hopped onto to my router and took a look at the Channel usage.
Mine was configured for no#1 and it appears from time to time, there were up to 3 other networks also using it (neighbours).
Whenever this scenario occured is when I would experience the 'dropping' on my HTC G5 plus, even though it was not an issue for the other devices in my house (iphone, ipad, Samsung G4, etc)
I switched my router to Channel#9 (based on observation that it was the least used in my area) and have NOT HAD A PROBLEM SINCE.
I retested this theory by reconfiguring back to the more used channel 2 days later, and as soon as the no. of networks hit >3....boom, I started sdropping out again.
Back on channel#9 (never more than 2 networks on this, including mine)....NO ISSUES.
So, the only conclusion I can come to is that with this particular hardware/software combo (Moto G5+ with Android 7 - NPN25.137-15), there appears to be a bug that is exposed when the wifi is used with a channel sharing >3 networks.
100%, that has been the proven Technical Cause for me, with the proven workaround for me to simply change the channel on my router config to one never sharing more than 3 networks.
I would guess that Root Cause will only be addressed with an appropriate software update.
Hopefully all this helps you all out.
06-06-2017 05:26 AM
Occurred again at 5:51
But, report generation is completing around 20%. Progress bar is not going upto the end.
Bug report Link:
06-07-2017 10:51 AM
I am facing the same issue. I have tried connecting to different wi-fi network but the issue is with the phone itself. I never expected such a basic functionality would not work properly.
06-07-2017 07:48 PM
NO issues since I implemented this change.
Same fix reported at https://www.reddit.com/r/MotoG/comments/648jw2/major_wifi_issues_with_moto_g5_plus/
i.e. "Access your router settings and change the Channel option from Auto to a specific number."
If you haven't tried this already, and you are still having wifi connectivity issues, give it a go. Works great !