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3 Posts

03-25-2017

IN

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Moto G5 Plus - wifi problem

2017-03-25, 6:19 AM

Hi, 

 

My wifi disconnects automatically even signal is high and connects after sometime. The wifi range is also very less compared to my old phone. Please help me with the issue ASAP. 

 

Thanks in advance

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1325 Posts

01-16-2017

PH

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Re: Moto G5 Plus - wifi problem

2017-03-27, 15:07 PM

wrote:

Hi, 

 

My wifi disconnects automatically even signal is high and connects after sometime. The wifi range is also very less compared to my old phone. Please help me with the issue ASAP. 

 

Thanks in advance


Hi tharun53,

 

Have you checked if Wifi scanning is disabled? You can go to Settings > Scroll down to Location > Tap 3 dots > Tap Scanning > Turn off Wifi Scanning.

 

 

Regards,
Anne
Motorola Support

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1 Posts

04-05-2017

DE

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Re: Moto G5 Plus - wifi problem

2017-04-05, 11:29 AM

Hi Anne, hi Motorola Support,

 

I just received my moto g5 Plus ... And I'm experiencing the exact same behaviour. And: It doesn't matter if WiFi scanning is switched off or not - it keeps disconnecting itself. It's doesn't seem to be related to the WiFi network itself (it's rock-solid Ubiquiti UniFi Gear, 2.4Ghz only), as other devices can use it smoothly. Any further recommendations?

 

All the best, Tim

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1 Posts

04-10-2017

US

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Re: Moto G5 Plus - wifi problem

2017-04-10, 2:57 AM

Hi Anne,

 

I'm experiencing the same issues as the user above. I turned off Wifi scanning, it did not seem to help. I could be standing near my router and wifi will still disconnect and reconnect randomly. The phone is displaying full signal strength also.

 

Thanks

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1325 Posts

01-16-2017

PH

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Re: Moto G5 Plus - wifi problem

2017-04-11, 17:00 PM

wrote:

Hi Anne,

 

I'm experiencing the same issues as the user above. I turned off Wifi scanning, it did not seem to help. I could be standing near my router and wifi will still disconnect and reconnect randomly. The phone is displaying full signal strength also.

 

Thanks


Hi salamancer,

 

Try to restart your router then reconnect. Then forget all devices from your phone and manually enter your network, Let me know if it works.

 

 

-Anne

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2 Posts

04-15-2017

IN

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Re: Moto G5 Plus - wifi problem

2017-04-15, 5:25 AM

Hello,

Even I'm facing the same problem. Ive turned off the sanning and everythng. Replaced the phone and got a new one but still facing this issue. Please help. It just disconnects and reconnects every 3-4 minutes. This is a big issue

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2 Posts

04-15-2017

IN

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Re: Moto G5 Plus - wifi problem

2017-04-15, 13:55 PM
Hi,
i have similar issue, tried factory reset and reseting wifi settings, didn't work...replaced my phone but the new one still has the same issue...please help.
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2 Posts

04-17-2017

IN

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Re: Moto G5 Plus - wifi problem

2017-04-17, 16:10 PM

Hi,

I am having the same issue. Wifi stays connected. Suddenly there will be no internet connection. After this, the network is disconnected and is reconnected automatically. I've tried all the suggested solutions. Nothing works.

This happens randomly.

Is it a software or a hardware issue?

Should i replace my phone? It's just one day old.

 

Thanks.

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2 Posts

04-17-2017

IN

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Re: Moto G5 Plus - wifi problem

2017-04-17, 16:29 PM

wrote:

wrote:

Hi, 

 

My wifi disconnects automatically even signal is high and connects after sometime. The wifi range is also very less compared to my old phone. Please help me with the issue ASAP. 

 

Thanks in advance


Hi tharun53,

 

Have you checked if Wifi scanning is disabled? You can go to Settings > Scroll down to Location > Tap 3 dots > Tap Scanning > Turn off Wifi Scanning.

 

 

Regards,
Anne
Motorola Support


Hi,

I face the same issue as well. It is completely random. 

Is it a software or a hardware issue?

Should I replace the phone? It is only one day old.

 

Thanks. 

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1 Posts

04-18-2017

US

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Re: Moto G5 Plus - wifi problem

2017-04-18, 2:20 AM

Same issue!

I turned off Wifi Scanning, it got a little better, but it is still disconnecting so often. I use Wifi at workpalce and compus. It seems that whenever it wants to change the router it disconnects. The signal is fine, but all of sudden it refuses to connect!

 

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