06-30-2017 09:24 AM
I'm experiencing the same issues as the user above. I turned off Wifi scanning, it did not seem to help. I could be standing near my router and wifi will still disconnect and reconnect randomly. The phone is displaying full signal strength also.
06-30-2017 10:11 AM
Hi I am Vivek mane I purchased a Moto g5 plus one month back and I am also facing same problem my WiFi is disconnected and connected automatically even I change the WiFi auto scanning setting it's not working I am still facing problem , I hope your team will work on this thing as good as they can and fix our problem because everyone is facing same problem
06-30-2017 11:21 AM - edited 06-30-2017 11:24 AM
Not sure if this is related or not, but I had problems with my g5+ disconnecting/reconnecting while sleeping and shortly after waking the phone. It would disconnect and reconnect every 10-15 min or so, turns out it was switching back and forth between 2.5ghz and 5ghz. I disabled the 2.5ghz band in the router and and I no longer have the problem.
07-02-2017 09:12 AM
I logged into my home router, modified the encryption/security setting of my SSID from "WPA-password", to "WPA-PSK".
Moto G5 plug connects to router with no issues now.
07-06-2017 10:51 PM
I purchased the moto g5 plus yesterday and I've been having issues with the wifi connection. It even affects my modem and makes my laptop have internet problems too. Is there a fix to this? Apparently the moto g5 software is not picking up the wifi correctly and it's making conflicts with the modem.
Hope it gets fixed soon.
Greeting from Peru
07-09-2017 11:59 AM
I am an IT certified professional, I do not work for Lenovo or Motorola. I was able to figure out a way to fix this wifi connectivity issue on my own. I am not sure if it will work for you all, but it's worth a try. So I did a few troubleshooting tests to see what works and what doesn't. I configured my router to turn on guest network, I connected my G5 phone to it and the Wifi worked. My thing is I don't want to use guest network as it is not encrypted... I later tried the wifi at a few public locations such as walmart and a hotel; again my G5 maintained connectivity. However, they were all guest networks and with no encryption. This led me to think that the G5 was not registering the encryption type of my home network. The following steps I took in order for the phone to maintain wifi connectivity with wpa2 encryption.
First few steps I took is I followed all suggestions that were posted in this thread, which are:
Reset network settings to default
Turn off wifi location scanning
In your wifi router configuration switch to channel 10 for your 2.4Ghz connection with WPA2 encryption
Now, with another phone (borrow your significant other's phone) I turned on the hotspot with wpa2 encryption. On my G5 I entered the passphrase I needed for the hotspot and it connected. Connection was steady and no disconnects. I disconnected from the hotspot and later connected to my home wifi network and now it works fine.
Conclusion, possibly the phone did not register the home wifi network encryption correctly and it just needed to be reset by connecting to a different device with wpa2 encryption enabled or what not.
I hope this may help you all
Thank you so much! I followed your guide step by step and my G5 plus now stays connected with my home WiFi with no issues.