cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Canequinhas
Paper Tape
Posts: 3
Registered: ‎04-13-2018
Location: IE
Views: 9,375
Message 1 of 17

Moto G5: USB connection to computer is not working - No notification

Hi there,

 

Bought in June 2017 a Moto G5 and just recently I had the need to transfer files via USB.

 

Unfortunately, this is not working on the phone. Here are some findings:

 

  • USB Slide down notification is not showing the phone.
    • As a user I should have to do no more than plugging the USB cable and be able to transfer files.

     

       1) Few of the actions I did to try to solve the issue (with no success!):

  • Used the original USB cable; tested in different USB ports
  • Bought a different USB cable; tested in different USB ports
  • Tested with an USB cable that works for another phone
  • Tested on different machines and OS (Windows and Linux)

      2) Also went further with the investigation, doing actions that an user should not have to do:

  • Enabled USB Debugging
  • Retested the options describe in 1)
  • Did a factory reset on the Moto G5
  • Recently updated the phone’s operating system.

USB Slide down notification is not poping up and the only visual is the battery charging; nothing else happens.

 

I would like to know if I find anyone else here in the forum came across with the same factory defect on the phone.

 

Namaste,

Ricardo

Ricardo
Senior MotoAgent
Senior MotoAgent
Posts: 6,017
Registered: ‎12-04-2017
Location: IN
Views: 9,255
Message 2 of 17

Re: Moto G5: USB connection to computer is not working - No notification


@Canequinhas wrote:

Hi there,

 

Bought in June 2017 a Moto G5 and just recently I had the need to transfer files via USB.

 

Unfortunately, this is not working on the phone. Here are some findings:

 

  • USB Slide down notification is not showing the phone.
    • As a user I should have to do no more than plugging the USB cable and be able to transfer files.

     

       1) Few of the actions I did to try to solve the issue (with no success!):

  • Used the original USB cable; tested in different USB ports
  • Bought a different USB cable; tested in different USB ports
  • Tested with an USB cable that works for another phone
  • Tested on different machines and OS (Windows and Linux)

      2) Also went further with the investigation, doing actions that an user should not have to do:

  • Enabled USB Debugging
  • Retested the options describe in 1)
  • Did a factory reset on the Moto G5
  • Recently updated the phone’s operating system.

USB Slide down notification is not poping up and the only visual is the battery charging; nothing else happens.

 

I would like to know if I find anyone else here in the forum came across with the same factory defect on the phone.

 

Namaste,

Ricardo


Sorry to hear about that ongoing issue, could you please share us a screenshot when you connect your device? We would like to have a look. Also, Please locate Developer Option > Enable USB Debugging > Scroll down > Select USB Configuration (It will show Charging, MTP, PTP, RNDIS, MIDI) Select MTP > let us know if that makes any difference? 

 

Meanwhile, please update your profile with current phone, carrier, and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Update your profile -link

 

Thanks,

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Canequinhas
Paper Tape
Posts: 3
Registered: ‎04-13-2018
Location: IE
Views: 9,241
Message 3 of 17

Re: Moto G5: USB connection to computer is not working - No notification

There is no difference what so ever. When I change the USB configuration it reverts back to Charging:
https://drive.google.com/open?id=1MxHhfK38pLduwUtCLe-gXC4P4QtJPMSZ

Please retrieve all the information you can. 

Ricardo
Senior MotoAgent
Senior MotoAgent
Posts: 6,017
Registered: ‎12-04-2017
Location: IN
Views: 9,193
Message 4 of 17

Re: Moto G5: USB connection to computer is not working - No notification


@Canequinhas wrote:

There is no difference what so ever. When I change the USB configuration it reverts back to Charging:
https://drive.google.com/open?id=1MxHhfK38pLduwUtCLe-gXC4P4QtJPMSZ

Please retrieve all the information you can. 


Thank you for sharing a video and screenshot, we have shared the same with our product team for further investigation. We will keep you posted once we have an update. 

 

Thanks,

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Senior MotoAgent
Senior MotoAgent
Posts: 6,017
Registered: ‎12-04-2017
Location: IN
Views: 9,157
Message 5 of 17

Re: Moto G5: USB connection to computer is not working - No notification

Hi, Canequinhas.

 

Just a quick update-- please perform FDR- factory data reset without restoring any apps and observe. Hope this helps.

 

Thanks,

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Canequinhas
Paper Tape
Posts: 3
Registered: ‎04-13-2018
Location: IE
Views: 9,120
Message 6 of 17

Re: Moto G5: USB connection to computer is not working - No notification

Swaraj, thanks for getting back to me.

 

Factory reset was done without installing the apps, as requested.

  • No signs of any notification to allow the user to transfer files to the PC
  • Also gave it a try to enabe USB debugging and yet again, no success

I wonder if this is a problem across all Moto G5 plus or if I was the lucky one..!

Ricardo
Senior MotoAgent
Senior MotoAgent
Posts: 6,017
Registered: ‎12-04-2017
Location: IN
Views: 9,067
Message 7 of 17

Re: Moto G5: USB connection to computer is not working - No notification


@Canequinhas wrote:

Swaraj, thanks for getting back to me.

 

Factory reset was done without installing the apps, as requested.

  • No signs of any notification to allow the user to transfer files to the PC
  • Also gave it a try to enabe USB debugging and yet again, no success

I wonder if this is a problem across all Moto G5 plus or if I was the lucky one..!


Thank you for trying, this is strange not that I have heard of. In this case, the only option would be Service/Repair.

 

Thanks,

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
AmeyD
Token Ring
Posts: 101
Registered: ‎03-21-2015
Location: IN
Views: 9,062
Message 8 of 17

Re: Moto G5: USB connection to computer is not working - No notification

Hi,

 

Request you to please go to settings > notifications > show blocked

 

please check whether notifications from android system are blocked. 

 

I came across a case on my friends' oneplus 5, after updating to oreo, automatically notifications from android system were blocked, thereby not showing the popup

Moto G5 Plus
Highlighted
shankpossible
What's DOS?
Posts: 2
Registered: ‎09-11-2018
Location: IN
Views: 6,847
Message 9 of 17

Re: Moto G5: USB connection to computer is not working - No notification

me too
i went to service center, after 2 3 tries it worked
i came back home in 3 systems its not working
vsente
What's DOS?
Posts: 1
Registered: ‎12-03-2018
Location: ES
Views: 5,080
Message 10 of 17

Re: Moto G5: USB connection to computer is not working - No notification

I happen exactly the same as what was described by the OP, since 2 months ago.

I have a Moto 5 G plus from Spain

Thanks
Top Kudoed Authors