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marianne2
What's DOS?
Posts: 1
Registered: ‎12-21-2018
Location: US
Views: 682
Message 11 of 16

Re: Moto G5: USB connection to computer is not working - No notification

I have the same issue with my Moto G5.

rajibkudas
Blue Screen Again
Posts: 2
Registered: ‎11-26-2017
Location: IN
Views: 614
Message 12 of 16

Re: Moto G5: USB connection to computer is not working - No notification

I am facing the same problem with moto g5 +
GK02
What's DOS?
Posts: 1
Registered: ‎01-06-2019
Location: US
Views: 598
Message 13 of 16

Re: Moto G5: USB connection to computer is not working - No notification

I am also facing the same issue

tarun434
Paper Tape
Posts: 6
Registered: ‎07-15-2019
Location: IN
Views: 123
Message 14 of 16

Re: Moto G5: USB connection to computer is not working - No notification

This is the second problem i am facing with moto g5splus (first one is getting switched off while receving notification), because of issue one, i brought one plus 7, trying to transfer data.. not getting connected to PC.. 

what the hell moto is.. just close your brand, if you do not have proper products, dont play with customers

Senior MotoAgent
Senior MotoAgent
Posts: 5,907
Registered: ‎12-04-2017
Location: IN
Views: 105
Message 15 of 16

Re: Moto G5: USB connection to computer is not working - No notification


@tarun434 wrote:

This is the second problem i am facing with moto g5splus (first one is getting switched off while receving notification), because of issue one, i brought one plus 7, trying to transfer data.. not getting connected to PC.. 

what the hell moto is.. just close your brand, if you do not have proper products, dont play with customers


Sorry to hear that--what is the error you notice while you plug the USB drive? Does it allow or give you the option to select charging/data transfer?

 

We can try a few options below;

 

  • Test with a different cable to see if that makes any difference?
  • You can also enable this under Developer option — Settings > Systems > Developer option > Search for 'Select USB Configuration' > Select MTP-(Media Transfer protocol)--observe and let us know how it goes?

Regards,

Swaraj

Motorola Support

cubis
What's DOS?
Posts: 1
Registered: ‎08-11-2019
Location: CA
Views: 30
Message 16 of 16

Re: Moto G5: USB connection to computer is not working - No notification

You can try my method as well.  If it wasn't an issue with the wrong USB cable, than you may have to use specific USB port, especially on laptops, some are only for charging.  Try each of the different ports.

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