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16 Posts

11-10-2014

India

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  • Posts: 16
  • Registered: ‎11-10-2014
  • Location: India
  • Views: 390
  • Message 1 of 4

Moto G5 - VoLTE not working

2017-04-12, 3:32 AM

I received my Moto G5 from Amazon yesterday. I quickly opened it and booted it with a Jio SIM. To my surprise, I was not able to see any VoLTE badge during the phone setup which was there in case of Moto G Play (image attached). Even after setting up the device and skipping all the Amazon bloat :smileymad:, the VoLTE still did not appeared. 

 

I searched the forum for any similar issue and tried some troubleshooting steps.

  1. Reset the phone from the recovery.
  2. Swapped the SIM cards between slots.
  3. Tried to enable Enhanced 4G LTE mode.

The Enhanced 4G LTE mode was not present on the Jio SIM card options (image attached). In comparison, I have a similar option enabled by default in my Moto G Play (image attached). 

 

After switching the SIMs back and forth, I was able to receive Jio config SMS and only 4G Data started on SIM 2. No calls could be placed without VoLTE. I am not sure what is the problem. I have faith in Motorola because I've been using every Moto phone since the OG Moto G. Is this some bug? Because the same SIM worked fine with my Moto G Play right out of the box (no config needed). Should I get a replacement?

 

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2 Posts

04-10-2017

India

7 Signins

61 Page Views

  • Posts: 2
  • Registered: ‎04-10-2017
  • Location: India
  • Views: 61
  • Message 2 of 4

Re: Moto G5 - VoLTE not working

2017-04-12, 5:37 AM

Even I have the same issue.

 

Called Moto customer care and they suggested to exchange with Amazon or go to service center. But since the product is new it's better to exchange from Amazon. This is what Moto care said me.

 

Amazon guys are sick and don't understand if this phone supports VOLTE or not and denied to exchange the phone.

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2 Posts

04-10-2017

India

7 Signins

61 Page Views

  • Posts: 2
  • Registered: ‎04-10-2017
  • Location: India
  • Views: 61
  • Message 3 of 4

Re: Moto G5 - VoLTE not working

2017-04-13, 3:24 AM

Attached screenshot

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14 Posts

04-04-2017

Estonia

16 Signins

122 Page Views

  • Posts: 14
  • Registered: ‎04-04-2017
  • Location: Estonia
  • Views: 122
  • Message 4 of 4

Re: Moto G5 - VoLTE not working

2017-04-15, 6:21 AM

https://forums.lenovo.com/t5/Moto-G4-Moto-G4-Plus-Moto-G4/After-Nougat-Update-in-my-Moto-G4-Plus-Volte-is-not-work-only/m-p/3581467

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