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6 Posts

03-22-2018

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Moto G5+ on Sprint Android Messages Chat Features (RCS Messaging)

2018-03-22, 1:42 AM

Anyone on Sprint sucessfully using RCS messaging on their Moto G5+? I just get to the spinning circle and it never activates.

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12-04-2017

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Re: Moto G5+ on Sprint Android Messages Chat Features (RCS Messaging)

2018-03-22, 16:48 PM

Hi, 96xj.

 

Thank you for reporting this, let me share your information with our product team for further investigation in regards to this. We will keep you posted on any further updates.

 

Thanks,

-Swaraj

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6 Posts

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Re: Moto G5+ on Sprint Android Messages Chat Features (RCS Messaging)

2018-04-21, 2:27 AM

Any updates? If I uninstall all Android Messages updates, I can get chat features to activate. As soon as I update to the latest Android Messages I lose chat features.

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Re: Moto G5+ on Sprint Android Messages Chat Features (RCS Messaging)

2018-04-24, 14:06 PM

 wrote:

Any updates? If I uninstall all Android Messages updates, I can get chat features to activate. As soon as I update to the latest Android Messages I lose chat features.


Thank you for checking on that, could you let us know how are you trying to activate or set this up with steps? Could you also confirm if you have been asked for any code?

 

Thanks,

-Swaraj

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Re: Moto G5+ on Sprint Android Messages Chat Features (RCS Messaging)

2018-04-24, 16:34 PM

I'm activating following the steps here, https://support.google.com/messages/answer/7189714?hl=en.

 

I have not been asked for any code.

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Re: Moto G5+ on Sprint Android Messages Chat Features (RCS Messaging)

2018-04-25, 10:30 AM

 wrote:

I'm activating following the steps here, https://support.google.com/messages/answer/7189714?hl=en.

 

I have not been asked for any code.


Thank you for sharing the link -- let me try to replicate the same. We will get back to you once we have an update on this.

 

Thanks,

-Swaraj

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Re: Moto G5+ on Sprint Android Messages Chat Features (RCS Messaging)

2018-05-03, 15:18 PM

 wrote:

 wrote:

I'm activating following the steps here, https://support.google.com/messages/answer/7189714?hl=en.

 

I have not been asked for any code.


Thank you for sharing the link -- let me try to replicate the same. We will get back to you once we have an update on this.

 

 


Update

 

Could you please try updating the app via mobile data and use the feature with the mobile data, not with wifi? Could you please test and share us the observation?

 

Thanks,

-Swaraj

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Re: Moto G5+ on Sprint Android Messages Chat Features (RCS Messaging)

2018-05-03, 17:42 PM

I was finally able to get chat features to work. First I uninstalled all updates to Android Messages. This allowed me to activate chat features. I didn't update to the latest version of Android Messages for half a day or so. When I did finally update Android Messages to the latest, chat features stayed enabled.

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Re: Moto G5+ on Sprint Android Messages Chat Features (RCS Messaging)

2018-05-04, 11:11 AM

 wrote:

I was finally able to get chat features to work. First I uninstalled all updates to Android Messages. This allowed me to activate chat features. I didn't update to the latest version of Android Messages for half a day or so. When I did finally update Android Messages to the latest, chat features stayed enabled.


We are glad to hear that it worked. Do let us know if you face any issue in future. We will be happy to help.

 

Thanks,

-Swaraj

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  • Message 10 of 11

Re: Moto G5+ on Sprint Android Messages Chat Features (RCS Messaging)

2018-05-10, 16:52 PM
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