09-07-2018 07:21 AM
I am using Moto g5 plus for the past one year 3 months and I have seen battery draining fast as the battery is on 3% I switched off the phone and charge it bumps up to 12% and when the phone got switched off I plugged too charge it shows 10 % charging after full charge in switched off I turn on the device is 99% please help me I am this battery draining problem for the last 3 months that to I charge it until the battery gets drained I have attached the screenshot of the battery drained after I switched on please help me
09-30-2018 12:45 AM
Hi I do have the same problem that is after updating to Oreo the charge last I will charge actea it gets shutdown 1% or 0% and after I connect the there it shows 27%
I have done it two times like getting it to fully shutdown the one I forgot to take screenshots is 1% to 47% and the next is 1% - 27% in no time it bumps to 27 is there any one can help I have attached the two screenshots we're you can notice the time of 0 % is 12:54 and it bumps to 27 % at 12:59 which I switched on
10-04-2018 02:37 PM
Thanks for posting. I'd like to help. Can you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.
Need help updating your profile? See here.
10-19-2018 11:34 AM
Hi - I've had my Moto G5 Plus since May and all of a sudden I'm having the same issue with my battery draining quickly. I let the phone go down to 0%, phone shut off and charged it with the phone off. Turned it on today and within 10 minutes down to 96%. Help please!
10-19-2018 02:50 PM - edited 10-19-2018 04:16 PM
I started having the same problem a few days ago. So far I tried letting the battery drain to 0% then I charged it to 100% and turned it on. Have you tried anything else? Did anybody else start experiencing this problem around the same time?