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7 Posts

01-10-2019

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Moto G5 plus has stopped making wifi calls

2019-01-10, 2:52 AM

Until now I have been able to make calls on wifi.  Suddenly, when I'm in a low or no signal cell zone it won't make a wifi call.  I have wifi calling 'on' and I see that the wifi symbol is strong - I even tried this 3 feet away from my router's antenna.  The phone call symbol is on, as is the wifi calling phone symbol, but there is no connection to the phone network, T-Mobile.  After a long period of silence a message appears that says there is no cell signal and I must connect to a wifi network.  But I am connected to a wifi network and can send and receive data.

 

I don't know what is going on, can anyone shed some light?  This only started happening about two or three weeks ago after I updated to 8.1.  Thank you.

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1 Posts

01-10-2019

US

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Re: Moto G5 plus has stopped making wifi calls

2019-01-10, 17:16 PM

This link explains what most people think is going on.  The title of the forum message says "Solved" but it is NOT solved.

 

https://forums.lenovo.com/t5/Moto-G5-Moto-G5-Plus/Oreo-8-1-ER082-Unable-to-make-calls-over-Wi-Fi/m-p/4256165#M32906

 

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7 Posts

01-10-2019

US

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  • Posts: 7
  • Registered: ‎01-10-2019
  • Location: US
  • Views: 91
  • Message 3 of 5

Re: Moto G5 plus has stopped making wifi calls

2019-01-10, 20:42 PM
Thanks for the link! Too bad Lenovo hasn't resolved it yet.
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Re: Moto G5 plus has stopped making wifi calls

2019-01-11, 15:44 PM
Moto G5 S Plus.
Wi-Fi has stopped working after installing 1st December Android Security Update.
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4 Posts

03-22-2018

US

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Re: Moto G5 plus has stopped making wifi calls

2019-08-29, 18:20 PM

After an hour with a technical rep from ATT, she admitted that the  company has a block for unlocked phones that would allow for  WiFi calling. I find this to be abhorrent behavior from a company that I have been dealing with for nearing 20 years. To lose a loyal customer that has paid 10s of $K , because I found a phone that was not their's so they could punish me for not purchasing their overpriced and inferior phone, I say your management is responsible for this, and need to go. I will be changing carriers for my personal and business needs. This is the type of greed and stupidity that gives American business throughout the world a bad name. Goodbye ATT, and I hope you choke on your own pennies! 

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