04-15-2019 04:44 AM
I have a Moto G5 plus (Indian version) which is little over 1 year old.
Question 1: When I accidentally press power button the phone turns off and it won't restart again.
It is stuck at the blue Moto lock screen which flashes (comes and goes). I can also see the white led flashing on the top.
When I press volume down and power button together I get the boot screen and connecting the USB charger and selecting various options on the menu doesn't restart the phone.
Only thing that restart the phone is connecting USB charger cable to a laptop.
What is going on here.Is it a problem with the power button or something else.
Question 2 unrelated to the first question:
My phone when its battery is drained full and connected to the original turbo charger it goes from 0 percent to 30 percent in a few seconds. Is this normal?
04-15-2019 07:45 AM
Suggest that you clear the cache memory partition which is where the battery charging setpoints are stored. General instructions can be found here: https://forums.lenovo.com/t5/DROID-TURBO-by-Motorola/Clear-Cache-Partition/m-p/3154195 After you clear the memory, charge the unit for six to eight hours, using the factory-provided USB charger. This will recalibrate the smart charging application to match your phone's battery.