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HarshadJ
Fanfold Paper
Posts: 6
Registered: ‎06-01-2017
Location: IN
Views: 2,904
Message 1 of 10

Moto G5 plus yellow tint issue

I have bought moto g5 plus from flipkart and right from start it is showing yellow color tint of circle shape.... Is this software issue or hardware issue of screen ?

Former Employee
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 2,796
Message 2 of 10

Re: Moto G5 plus yellow tint issue


@HarshadJ wrote:

I have bought moto g5 plus from flipkart and right from start it is showing yellow color tint of circle shape.... Is this software issue or hardware issue of screen ?


Hi HarshadJ, 

 

We can't say if it is a software or a hardware issue, but does it only show for any particular app? How about on your homepage, does it appear as well? Can you send us a picture, it will be totally helpful? Thanks!

 

Regards,
Ella
Motorola Support

HarshadJ
Fanfold Paper
Posts: 6
Registered: ‎06-01-2017
Location: IN
Views: 2,774
Message 3 of 10

Re: Moto G5 plus yellow tint issue

it is in everything.. not just particular app. when screen is white it shows yellow color circle in left bottom corner... when screen is grey when we open notification tray then it becomes blue color... I have raised request at flipkart to replace handset .. I will upload picture of tint if flipkart has not already picked up handset from home..

HarshadJ
Fanfold Paper
Posts: 6
Registered: ‎06-01-2017
Location: IN
Views: 2,750
Message 4 of 10

Re: Moto G5 plus yellow tint issue

IMG_20170603_143934.jpg

 

 

IMG_20170603_143517.jpg

 

 Adding images of display issue in the handset 

 

HarshadJ
Fanfold Paper
Posts: 6
Registered: ‎06-01-2017
Location: IN
Views: 2,721
Message 5 of 10

Re: Moto G5 plus yellow tint issue

Hello,

Have you found any cause for this type of issue?

Former Employee
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 2,702
Message 6 of 10

Re: Moto G5 plus yellow tint issue


@HarshadJ wrote:

Hello,

Have you found any cause for this type of issue?


Hi @HarshadJ

 

Do you have a protective film/screen protector on your phone? Have you tried removing it to check if the yellow tint would still be there? If yes, you may just contact Flipkart and have the phone returned. 

 

Ella

HarshadJ
Fanfold Paper
Posts: 6
Registered: ‎06-01-2017
Location: IN
Views: 2,694
Message 7 of 10

Re: Moto G5 plus yellow tint issue

I removed temporary screenguard which was there while opening box.. it is screen issue and the tint is changing color for different backgrounds...

 

I have raised replacement request to flipkart and it is under process.

HarshadJ
Fanfold Paper
Posts: 6
Registered: ‎06-01-2017
Location: IN
Views: 2,693
Message 8 of 10

Re: Moto G5 plus yellow tint issue

If you want, I can provide IMEI number of handset so that you can investigate further

Rajankejriwal
Paper Tape
Posts: 1
Registered: ‎06-01-2018
Location: IN
Views: 1,100
Message 9 of 10

Re: Moto G5 plus yellow tint issue

I bought this device couple of days back and it shows a very faded but yellow tint on the whole screen..

I tried everything like color saturation, display feature, hardware test in device information and also formated the phone.

But there is always a yellow tint.

I think it's a software issue because in hardware test it properly shows red blue and green screen.

Please resolve this issues as soon as possible.

Kodak
802.11n
Posts: 676
Registered: ‎01-30-2018
Location: GB
Views: 1,098
Message 10 of 10

Re: Moto G5 plus yellow tint issue


@Rajankejriwal wrote:

I bought this device couple of days back and it shows a very faded but yellow tint on the whole screen..

 

If you only bought it 2 days ago, why don't you do the sensible thing and have the phone replaced.  If it was a software problem we all would have the problem, and we don't.


 

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